//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The delicate power balance in...
Similar by person
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Relationship marketing
15
Beziehungsmarketing
14
Business-to-business marketing
12
B-to-B-Marketing
11
Business network
10
Lieferantenmanagement
10
Servitization
10
Supplier relationship management
10
Unternehmensnetzwerk
10
Bundling strategy
9
Leistungsbündel
9
Resources
9
Capabilities
7
Consumer behaviour
7
Konsumentenverhalten
7
Resource-based view
6
Ressourcenorientierter Ansatz
6
Services
6
United Kingdom
6
Customer value
5
Dienstleistungssektor
5
Großbritannien
5
Industrie
5
Kundenwert
5
Manufacturing industries
5
Service industry
5
Technological change
5
USA
5
United States
5
Betriebliche Wertschöpfung
4
Business services
4
Customer feedback
4
Customer satisfaction
4
Dienstleistungsqualität
4
Innovation
4
Kundenzufriedenheit
4
Service quality
4
Technischer Fortschritt
4
Transformative service research
4
Unternehmensdienstleistung
4
more ...
less ...
Online availability
All
Undetermined
50
Free
1
Type of publication
All
Article
95
Book / Working Paper
3
Type of publication (narrower categories)
All
Article in journal
41
Aufsatz in Zeitschrift
41
research-article
15
Aufsatz im Buch
3
Book section
3
review-article
3
Case study
1
Collection of articles of several authors
1
Congress Report
1
Fallstudie
1
Sammelwerk
1
back-matter
1
conceptual-paper
1
non-article
1
more ...
less ...
Language
All
English
75
Undetermined
23
Author
All
Zolkiewski, Judy
61
Burton, Jamie
48
Raddats, Chris
18
Gruber, Thorsten
11
Baines, Tim
6
Kitshoff, Jan
6
Story, Victoria
6
Zhu, Xia
6
Chou, Hsin-Hui
5
Zolkiewski, Judith
5
Bates, Ken
4
Gleaves, Robin
4
Nasr, Linda
4
Story, Vicky M.
4
Story, Vicky Mary
4
Turnbull, Peter
4
Whittington, Mark
4
Alkire, Linda
3
Bruce, Helen L.
3
Chou, Hsin-hui
3
Henneberg, Stephan
3
Ioannou, Myria
3
Khammash, Marwan
3
Naudé, Peter
3
Abboud, Liliane
2
Ashman, Rachel
2
Baraldi, Enrico
2
Benedettini, Ornella
2
Bettany, Shona
2
Brennan, Ross
2
Chan, Paul
2
Easton, Geoff
2
Gomes, Andre
2
Gustafsson, Anders
2
Harrison, Debbie
2
Hunter-Jones, Philippa
2
Ishihara, Hiroyuki
2
Kowalkowski, Christian
2
Lewis, Barbara
2
Medway, Dominic
2
more ...
less ...
Institution
All
College of Business
1
School of Marketing
1
University of Technology, Sydney
1
University of Western Sydney
1
Published in...
All
Industrial marketing management : the international journal for industrial and high-tech firms
16
Journal of Business & Industrial Marketing
8
Journal of business research : JBR
8
Journal of marketing management : MM
8
The journal of business & industrial marketing
7
Journal of Services Marketing
6
Journal of Service Management
5
The journal of services marketing
5
Journal of service management
4
European Journal of Marketing
3
EuroMed journal of business
2
International Journal of Operations & Production Management
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
Journal of Business Research
2
Journal of customer behaviour
2
Creativity and innovation management
1
EuroMed Journal of Business
1
European Business Review
1
European journal of marketing
1
European journal of marketing : EJM
1
Handbook of strategic account management : a comprehensive resource
1
International journal of production economics
1
Journal of Service Theory and Practice
1
Journal of service research : JSR
1
New Developments in Online Marketing
1
Production planning & control : PPC
1
Qualitative Market Research: An International Journal
1
Qualityworld : QW
1
Research technology management : RTM
1
Supply chain management
1
The marketing : accounting interface
1
Volume 40, Issue 3 & 4
1
Working paper series
1
more ...
less ...
Source
All
ECONIS (ZBW)
46
Other ZBW resources
27
OLC EcoSci
22
RePEc
2
BASE
1
Showing
31
-
40
of
98
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
31
Characterizing customer experience management in business markets
Witell, Lars
;
Kowalkowski, Christian
;
Perks, Helen
; …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 420-430
Persistent link: https://www.econbiz.de/10012257638
Saved in:
32
Special section: advancing customer experience and big data impact via academic–practitioner collaboration
Burton, Jamie
;
Alkire, Linda
;
Gruber, Thorsten
;
Bruce, …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 142-147
Persistent link: https://www.econbiz.de/10011654609
Saved in:
33
Role of relationships and networks in radical innovation
Zolkiewski, Judith
(
ed.
);
Story, Victoria
(
ed.
); …
-
2016
Persistent link: https://www.econbiz.de/10011596976
Saved in:
34
Servitization : a contemporary thematic review of four major research streams
Raddats, Chris
;
Kowalkowski, Christian
;
Benedettini, Ornella
- In:
Industrial marketing management : the international …
83
(
2019
),
pp. 207-223
Persistent link: https://www.econbiz.de/10012146625
Saved in:
35
Product and services management - G. Avlonitis and P. Papastathopoulou
Burton, Jamie
- In:
Creativity and innovation management
15
(
2006
)
4
,
pp. 430
Persistent link: https://www.econbiz.de/10007384260
Saved in:
36
Features - Winning ways
Parker, Cathy
;
Burton, Jamie
;
Murphy, John
- In:
Qualityworld : QW
26
(
2000
)
10
,
pp. 30-33
Persistent link: https://www.econbiz.de/10005955081
Saved in:
37
Why do people read reviews posted on consumer-opinion portals?
Burton, Jamie
;
Khammash, Marwan
- In:
Journal of marketing management : MM
26
(
2010
)
3
,
pp. 230-256
Persistent link: https://www.econbiz.de/10008416317
Saved in:
38
Accounting is from Mars, marketing is from Venus: establishing common ground for the concept of customer profitability
Gleaves, Robin
;
Burton, Jamie
;
Kitshoff, Jan
;
Bates, Ken
; …
- In:
Journal of marketing management : MM
24
(
2008
)
7
,
pp. 825-846
Persistent link: https://www.econbiz.de/10008416633
Saved in:
39
Accounting is from Mars, marketing is from Venus: establishing common ground for the concept of customer profitability
Gleaves, Robin
;
Burton, Jamie
;
Kitshoff, Jan
;
Bates, Ken
; …
- In:
Journal of marketing management : MM
24
(
2008
)
7-8
,
pp. 825-846
Persistent link: https://www.econbiz.de/10008111474
Saved in:
40
Strategy and structure configurations for services within product-centric businesses
Raddats, Chris
;
Burton, Jamie
- In:
Journal of service management
22
(
2011
)
4
,
pp. 522-540
Persistent link: https://www.econbiz.de/10009286397
Saved in:
First
Prev
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->