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Innovation
9
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7
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6
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6
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5
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Mattsson, Jan
117
Sørensen, Flemming
10
Barnes, Stuart J.
8
Sundbo, Jon
8
Fuglsang, Lars
6
Johnston, Robert
6
Ström, Patrik
6
Chadee, Doren
5
Helmersson, Helge
5
McColl, Rod
5
Millett, Bruce
5
Daigneau, William
4
Foucault, Jean-Pascal
4
Lemmink, Jos
4
Orfila-Sintes, Francina
4
Rendtorff, Jacob Dahl
4
Rushforth, John
4
Yelland, Richard
4
Chadee, Doren D.
3
Danaher, Peter J.
3
Eriksson, Kent
3
Holzweber, Markus
3
Raman, Revti
3
Söderlund, Magnus
3
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2
Haring, Marten Den
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Liesch, Peter
2
Lindsay, Valerie
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Standing, Craig
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Barnes, Stuart
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The service industries journal
14
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10
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6
European Journal of Marketing
5
Managing service quality : MSQ ; an international journal
4
European journal of marketing : EJM
3
International journal of service industry management : IJSIM
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Omega : the international journal of management science
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2
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2
PEB Exchange, Programme on Educational Building
2
PEB Échanges, Programme pour la construction et l'équipement de l'éducation
2
Research policy : policy and management studies of science, technology and innovation
2
Research policy : policy, management and economic studies of science, technology and innovation
2
The journal of services marketing
2
Tourism management : research, policies, practice
2
Advances in international marketing
1
Annals of Tourism Research
1
Asia Pacific Business Review
1
Dienstleistungsmarketing : eine Bestandsaufnahme ; Tagungsband zum 2. Workshop für Dienstleistungsmarketing, Innsbruck, Februar 1993
1
Entrepreneurship & Regional Development
1
Entrepreneurship and regional development : an international journal
1
European business in the global network
1
Industry and Innovation
1
Innovation and the Creative Process
1
Innovation and the creative process : towards innovation with care
1
Innovation of strategic reflexivity
1
Innovative methodologies in enterprise research
1
International Journal of Retail & Distribution Management
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International Marketing Review
1
International journal of innovation management
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
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OLC EcoSci
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ECONIS (ZBW)
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Other ZBW resources
17
RePEc
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USB Cologne (EcoSocSci)
3
BASE
2
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71
An Experience-Based Measure of Service Quality
Edvardsson, Bo
;
Mattsson, Jan
- In:
The service industries journal
13
(
1993
)
4
,
pp. 289-306
Persistent link: https://www.econbiz.de/10006358143
Saved in:
72
Employee behavior, feelings of warmth and customer perception in service encounters
Lemmink, Jos
;
Mattsson, Jan
- In:
International journal of retail & distribution management
30
(
2002
)
1
,
pp. 18-33
Persistent link: https://www.econbiz.de/10006437420
Saved in:
73
The Effect of Verbalized Emotions on Loyalty in Written Complaints
Mattsson, Jan
;
Lemmink, Jos
;
Mccoll, Rod
- In:
Total quality management & business excellence : an …
15
(
2004
)
7
,
pp. 941-958
Persistent link: https://www.econbiz.de/10007153238
Saved in:
74
Let marketers reclaim corporate strategy
Mattsson, Jan
;
Ramaseshan, Ram
;
Carson, David
- In:
Journal of strategic marketing
14
(
2006
)
2
,
pp. 165-174
Persistent link: https://www.econbiz.de/10007261695
Saved in:
75
Relationships, the role of individuals and knowledge flows in the internationalisation of service firms
Lindsay, Valerie
;
Chadee, Doren
;
Mattsson, Jan
; …
- In:
International journal of service industry management : IJSIM
14
(
2003
)
1
,
pp. 7-35
Persistent link: https://www.econbiz.de/10007106302
Saved in:
76
Using Service Process Models to Improve Service Quality: Examples from New Zealand
Mattsson, Jan
- In:
Managing service quality : MSQ ; an international journal
4
(
1994
)
1
,
pp. 47-51
Persistent link: https://www.econbiz.de/10007213582
Saved in:
77
Measuring Performance in a First Class Hotel
Mattsson, Jan
- In:
Managing service quality : MSQ ; an international journal
4
(
1994
)
1
,
pp. 39-42
Persistent link: https://www.econbiz.de/10007213584
Saved in:
78
Using Service Process Models to Improve Service Quality: Examples from New Zealand
Mattsson, Jan
- In:
Managing service quality : MSQ ; an international journal
4
(
1994
)
1
,
pp. 47-51
Persistent link: https://www.econbiz.de/10007218002
Saved in:
79
Measuring Performance in a First Class Hotel
Mattsson, Jan
- In:
Managing service quality : MSQ ; an international journal
4
(
1994
)
1
,
pp. 39-42
Persistent link: https://www.econbiz.de/10007218004
Saved in:
80
Impact of Customer Preconsumption Mood on the Evaluation of Employee Behavior in Service Encounters
Liljander, Veronica
;
Mattsson, Jan
- In:
Psychology & marketing
19
(
2002
)
10
,
pp. 837-860
Persistent link: https://www.econbiz.de/10006972523
Saved in:
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