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A study on factors affecting customer intention to use the express bus
Nguyen Van Phuong; Nguyen Trung Hieu; Le Bao Toan - In: Tạp chí khoa học 34 (2018) 5E, pp. 81-92
Persistent link: https://www.econbiz.de/10012139259
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The effect of service quality on customer loyalty, given the mediating role of customer engagement and perceived value : case study: Taban Airline, Mashhad, Iran
Azad, Naser; Sadeghifar, Mohammad - In: International journal of business innovation and research 20 (2019) 1, pp. 129-144
Persistent link: https://www.econbiz.de/10012144499
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The moderating effect of competitive status on the relationship between customer satisfaction and retention
Chen, Chun-mei; Liu, Hsian-Ming - In: Total quality management & business excellence 30 (2019) 7, pp. 721-744
Persistent link: https://www.econbiz.de/10012199782
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The effects of service quality determinants on social networking site-based commerce : the Malaysian customers' perspective
Suaini Sura; Ahn, Jongchang - In: Total quality management & business excellence 30 (2019) 13, pp. 1480-1494
Persistent link: https://www.econbiz.de/10012199899
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Examining the relationships between service quality, perceived value, customer satisfaction and purchase intentions : a marketing study of Bangkok's metropolitan rapid transit syst...
Chongsanguan, Prapat; Trimetsoontorn, Jirasek; … - In: Journal for global business advancement : JGBA 10 (2017) 1, pp. 3-25
Persistent link: https://www.econbiz.de/10011739072
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Hotel service recovery and service quality : influences of corporate image and generational differences in the relationship between customer satisfaction and loyalty
Cheng Boon Liat; Shaheen Mansori; Gan, Ching Chuan; … - In: Journal of global marketing 30 (2017) 1, pp. 42-51
Persistent link: https://www.econbiz.de/10011779381
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A gap analysis of customer perceptions and expectations of service quality amongst mobile telephony companies in Ghana
Puni, Albert; Okoe, Abednego Feehi; Damnyag, John B. - In: Journal of management and strategy : JMS 5 (2014) 3, pp. 60-70
Persistent link: https://www.econbiz.de/10010440692
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The effect of service quality on spectators' behavioral intensions in professional football : the role of value and satisfaction
Nikolaos, Papadopoulos G.; Theodoros, Kargidis - In: International journal of innovation and technology … 19 (2022) 5, pp. 1-26
Persistent link: https://www.econbiz.de/10014232365
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Exploring the mediated and moderated effects of operator service quality on customer retention : evidence from Taiwan's mobile market
Chen, Chun-mei - In: Journal of management research 9 (2017) 4, pp. 21-42
Persistent link: https://www.econbiz.de/10011745686
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Perceived service quality and customer revisiting intention : the case of "all you can eat" Asian restaurants in Southern Taiwan
Spyridou, Anastasia - In: Journal of Tourism, Heritage & Services Marketing : JTHSM 3 (2017) 2, pp. 30-38
Persistent link: https://www.econbiz.de/10011892709