Narrow search
Showing 111 - 120 of 68,963
Cover Image
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko; Hallikas, Jukka; Ritala, Paavo; … - In: The service industries journal 34 (2014) 14, pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Cover Image
Structural equation modelling of service quality and corporate image that affect customer satisfaction in private nursing homes in the Bangkok metropolitan region
Satsanguan, Lanchakorn; Fongsuwan, Wanno; … - In: Research journal of business management 9 (2015) 1, pp. 68-87
Persistent link: https://www.econbiz.de/10011413705
Cover Image
Service quality and repurchase behaviour in the Spanish automotive after sales business
García González, Alfonso - In: Journal of relationship marketing : innovations & … 14 (2015) 3, pp. 239-267
Persistent link: https://www.econbiz.de/10011383854
Cover Image
Identification the factors influencing customer satisfaction on service quality in Jamuna Bank
Uddin, K. M. Salah; Nipa, Nymatul Jannat; Rashid, Mamunur - In: International journal of business and economics … 4 (2015) 2, pp. 30-35
Persistent link: https://www.econbiz.de/10011296167
Cover Image
The antecedence of customer loyalty in traditional restaurants in East Java, Indonesia
Susanti, Christina Esti - In: International journal of process management and … 4 (2014) 1, pp. 22-35
Persistent link: https://www.econbiz.de/10010390788
Cover Image
Which incremental innovations should we offer? : comparing importance-performance analysis with improvement-gaps analysis
Tontini, Gerson; Picolo, Jaime Dagostim; Silveira, Amélia - In: Total quality management & business excellence : an … 25 (2014) 7, pp. 705-719
Persistent link: https://www.econbiz.de/10010393834
Cover Image
Beyond SERVQUAL : the competitive forces of higher education in Singapore
Yeo, Roland K.; Li, Jessica - In: Total quality management & business excellence : an … 25 (2014) 2, pp. 95-123
Persistent link: https://www.econbiz.de/10010234654
Cover Image
Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik; Sun, Pengchang; Kang, Min Jung - In: The Cornell hospitality quarterly 63 (2022) 1, pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
Cover Image
Electronic banking service quality : perception of customers in the Greater Accra Region of Ghana
Tetteh, Joseph Emmanuel - In: Journal of internet commerce 21 (2022) 1, pp. 104-131
Persistent link: https://www.econbiz.de/10012801988
Cover Image
The impact of service quality on customer satisfaction : the role of price
Sri Lestari Prasilowati; Suyanto, Suyanto; Safitri, Julia; … - In: Journal of Asian finance, economics and business : JAFEB 8 (2021) 1, pp. 451-455
Persistent link: https://www.econbiz.de/10012692360