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The effect of expecting to evaluate on quality and satisfaction evaluations

Ofir, Chezy; Simonson, Itamar - 1999

Persistent link: https://www.econbiz.de/10001453931

Do student evaluation of university reflect inaccurate beliefs or actual experience? : a relative rank model

Brown, Gordon D. A.; Wood, Alex M.; Ogden, Ruth S.; … - In: Journal of behavioral decision making 28 (2015) 1, pp. 14-26

Persistent link: https://www.econbiz.de/10011293378

Consumer Behaviour Analysis of Hospitality Students' Evaluation and Satisfaction with Their Universities

Alhelalat, Jebril - 2015

Purpose – The research aims to study the students' pre and post evaluation of their hospitality education institutions … students' evaluation, selection and satisfaction, a set of measures have been decided through a literature review; those are … students' evaluation and hospitality institutions' marketing to attract students is a topic of great value …

Persistent link: https://www.econbiz.de/10013009463

Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services

Hu, Feng; Teichert, Thorsten; Deng, Shengliang; Liu, Yong; … - In: Tourism management : research, policies, practice 85 (2021), pp. 1-13

Persistent link: https://www.econbiz.de/10012514396

A case study of applying importance : performance analysis in orthopedic department to evaluate service quality

Wu, Hsin-Hung; Hsieh, Shu-Min - In: International journal of management and decision making … 12 (2012/13) 1, pp. 50-68

Persistent link: https://www.econbiz.de/10009743574

A new approach on the quality evaluation of tourist services

Butnaru, Gina Ionela; Miller, Amanda; Nita, Valentin; … - In: Economic research 31 (2018) 1,2, pp. 1418-1436

Persistent link: https://www.econbiz.de/10012391501

Assessing the impact of mystery client traits on service evaluation

Brito, Pedro Quelhas; Rambocas, Meena - In: The journal of services marketing 30 (2016) 4, pp. 411-426

Persistent link: https://www.econbiz.de/10011615469

Public Reporting von Krankenhausqualitätsdaten - Betrachtungen aus der Nutzerperspektive

Kolb, Benjamin - 2019

Persistent link: https://www.econbiz.de/10012060845

Using the Evaluative Space Grid to better capture manifest ambivalence in customer satisfaction surveys

Audrezet, Alice; Parguel, Béatrice - In: Journal of retailing and consumer services 43 (2018), pp. 285-295

Persistent link: https://www.econbiz.de/10011883216

Evaluating the quality of health care by assessing patient satisfaction

Ciolpan, Gabriela - In: CES working papers 11 (2019) 4, pp. 332-349

The performance of the healthcare system is obtained by evaluating the quality of the healthcare. The image obtained from health services assessments is important because it shows the degree to which they meet or exceed expectations. Attitudes towards health care are measured by the perception...

Persistent link: https://www.econbiz.de/10012196793