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Maglio, Paul P. - 2010

-- Research and Practice: Operations -- The Neglect of Service Scienceservice science in the Operations Management Field -- Death … Industrializationindustrialization of Information Services -- Workforce Analytics for the Services Economy -- Understanding Complex Product and Service … -- InnovationInnovation in Services and EntrepreneurshipEntrepreneurship -- Service Innovationservice innovation and Customer Co …

Persistent link: https://www.econbiz.de/10013522738

Handbook of service science

Maglio, Paul P. (ed.); Kieliszewski, Cheryl A. (ed.); … - 2010

Persistent link: https://www.econbiz.de/10011925276

Case study of sustainable service design in the hospitality industry

Chen, Yi-An; Chen, Chun Liang - In: Chinese management studies 16 (2022) 1, pp. 162-196

Persistent link: https://www.econbiz.de/10012886173

DESERV IT : a method for devolving service tasks in IT services

Baer, Florian; Sandkuhl, Kurt; Leyer, Michael; Lantow, … - In: Business & information systems engineering 63 (2021) 4, pp. 419-439

Persistent link: https://www.econbiz.de/10012599819

The dilemma of service productivity and service innovation : an empirical exploration in financial services

Aspara, Jaakko; Klein, Jan F.; Luo, Xueming; Tikkanen, … - In: Journal of service research : JSR 21 (2018) 2, pp. 249-262

Persistent link: https://www.econbiz.de/10011855809

Service innovation quality in healthcare : service innovativeness and organisational renewal as driving forces

Mu, Yu; Bossink, Bart; Vinig, Tsvi G. - In: Total quality management & business excellence 30 (2019) 11, pp. 1219-1234

Persistent link: https://www.econbiz.de/10012199834

Using information-seeking argument mining to improve service

Skiera, Bernd; Yan, Shunyao; Daxenberger, Johannes; … - In: Journal of service research 25 (2022) 4, pp. 537-548

Persistent link: https://www.econbiz.de/10013395994

Waiting in multi-stage services : an exploration across service industries

Bergh, Dennis G. von; Ghijsen, Paul W. T.; Gelderman, … - In: International journal of business and globalisation : IJBG 14 (2015) 2, pp. 187-207

Persistent link: https://www.econbiz.de/10011530675

Commentary essay on "blueprinting the service company - managing service processes efficiently"

Fließ, Sabine; Kleinaltenkamp, Michael - In: Journal of global scholars of marketing science : … 29 (2019) 3, pp. 281-292

Persistent link: https://www.econbiz.de/10012257899

Linking service design to value creation and service research

Andreassen, Tor Wallin; Kristensson, Per; Lervik-Olsen, Line - In: Journal of service management 27 (2016) 1, pp. 21-29

Persistent link: https://www.econbiz.de/10011482091