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Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets

Baumann, Chris; Hoadley, Susan; Hamin, Hamin; Nugraha, … - In: Journal of retailing and consumer services 36 (2017), pp. 62-74

Persistent link: https://www.econbiz.de/10011697886

How do customers respond to increased service quality competition?

Buell, Ryan W.; Campbell, Dennis W.; Frei, Frances X. - In: Manufacturing & service operations management : M & SOM 18 (2016) 4, pp. 585-607

Persistent link: https://www.econbiz.de/10011595012

Self-enhancement and individual competitiveness as mediators in the materialism/consumer satisfaction relationship

Thyroff, Anastasia; Kilbourne, William E. - In: Journal of business research : JBR 92 (2018), pp. 189-196

Persistent link: https://www.econbiz.de/10011925375

The moderating effect of competitive status on the relationship between customer satisfaction and retention

Chen, Chun-mei; Liu, Hsian-Ming - In: Total quality management & business excellence 30 (2019) 7, pp. 721-744

Persistent link: https://www.econbiz.de/10012199782

The competition analysis of telecommunications industry in Indonesia : switching barriers and consumer satisfaction

Hidayat, Subuh - In: Inventi impact: retailing & consumer services (2017) 2, pp. 51-53

Persistent link: https://www.econbiz.de/10011752808

Customer satisfaction, loyalty, knowledge and competitiveness in the food industry

Suchánek, Petr; Králov, Maria - In: Economic research 32 (2019) 1,2, pp. 1237-1255

Persistent link: https://www.econbiz.de/10012390394

The Interactive Effect of Competition Intensity and Customer Service Competition on Customer Accounting Sophistication – Evidence of Positive and Negative Associations

Holm, Morten - 2019

Recent research implies that the association between competition intensity and management accounting system (MAS …) design varies with the type of competition involved, depending on the purpose of the MAS in focus. This study finds that … competition intensity can be positively or negatively associated with customer accounting (CA) sophistication depending on the …

Persistent link: https://www.econbiz.de/10012863418

Convenient = competitive? : how Brick-and-Mortar retailers can cope with online competition

Sen, Sandipan; Alexandrov, Aliosha; Jha, Subhash; … - In: Review of managerial science : RMS 17 (2023) 5, pp. 1615-1643

Persistent link: https://www.econbiz.de/10014335404

Cross-industrial study on satisfaction-commitment-PWOM linkage : the role of competition, consumption visibility, and service relationship

Sakiyama, Ryo; Dahana, Wirawan Dony; Baumann, Chris; … - In: Journal of business research : JBR 160 (2023), pp. 1-12

Persistent link: https://www.econbiz.de/10014299258

Service quality and store design in retail competitiveness

Faria, Sílvia; Carvalho, João M. S.; Vale, Vera Teixeira - In: International journal of retail and distribution management 50 (2022) 13, pp. 184-199

Persistent link: https://www.econbiz.de/10013552654