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Customer perception about the efficiency of e-banking services offered by commercial banks : an empirical study
Jain, Dhiraj; Dashora, Deepti - In: Praj̄nȧn : journal of social and management sciences 42 (2013) 1, pp. 65-81
Persistent link: https://www.econbiz.de/10010198254
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Service quality and customers' purchase intentions : an empirical study of the Indian banking sector
Choudhury, Koushiki - In: The international journal of bank marketing : IJBM 31 (2013) 7, pp. 529-543
Persistent link: https://www.econbiz.de/10010200804
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The influence of customer-perceived service quality on customers’ behavioural intentions : a study of public and private sector banks, class and mass banking and consumer policy im...
Choudhury, Koushiki - In: International review on public and non-profit marketing 11 (2014) 1, pp. 47-73
Persistent link: https://www.econbiz.de/10010338719
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Measuring customer experience in banks : scale development and validation
Garg, Ruchi; Rahmen, Zillur; Qureshi, M. N. - In: Journal of modelling in management 9 (2014) 1, pp. 87-117
Persistent link: https://www.econbiz.de/10010339081
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Study the customers' perception towards banking services : a research report on Indian public sector banks
Limbad, Shailesh - In: Acta Universitatis Danubius / Oeconomica 9 (2013) 5, pp. 16-27
Persistent link: https://www.econbiz.de/10010341516
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Inter-scale assessment & comparison of customer loyalty in banking industry : an empirical study
Rai, Alok Kumar; Srivastava, Medha - In: Metamorphosis : a journal of management research 12 (2013) 2, pp. 67-85
Persistent link: https://www.econbiz.de/10010370461
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Customer satisfaction and loyalty : a case study from the banking sector
Rahman, Hasebur - In: Central European business review : CEBR 2 (2013) 4, pp. 15-23
Persistent link: https://www.econbiz.de/10010345391
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Current trend of bank selection criteria of retail customers in Bangladesh : an investigation
Ghosh, Protap Kumar; Ghosh, Sutap Kumar; Khan, Lubna … - In: Global business and finance review 20 (2015) 2, pp. 27-34
Persistent link: https://www.econbiz.de/10011435997
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The CSR's influence on customer responses in Indian banking sector
Fatma, Mobin; Rahman, Zillur - In: Journal of retailing and consumer services 29 (2016), pp. 49-57
Persistent link: https://www.econbiz.de/10011442354
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Customer responses to the CSR of banking companies
Pérez, Andrea; Rodríguez del Bosque, Ignacio A. - In: The journal of product & brand management 24 (2015) 5, pp. 481-493
Persistent link: https://www.econbiz.de/10011443026