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"Are multichannel customers really more valuable? : an analysis of banking services"

Cambra-Fierro, Jesús; Kamakura, Wagner A.; … - In: International journal of research in marketing : IJRM ; … 33 (2016) 1, pp. 208-212

Persistent link: https://www.econbiz.de/10011490894

Customers' perceived priority areas and overall attitudes toward Saudi retail banks that pursue corporate social responsibility

Opoku, Robert A. - In: Middle East journal of management : MEJM 2 (2015) 3, pp. 268-282

Persistent link: https://www.econbiz.de/10011503551

Moderating role of brand image with relation to internet banking and customer loyalty : a case of branchless banking

Rahi, Samar - In: Challenges and trends in modern banking, (pp. 19-34). 2016

Persistent link: https://www.econbiz.de/10011516833

Customers' dissatisfaction with banking channels and their intention to leave banks : the moderating effect of trust and trusting beliefs

Kabadayi, Sertan - In: Journal of financial services marketing : JFSM 21 (2016) 3, pp. 194-208

Persistent link: https://www.econbiz.de/10011554775

Service fairness and customer behavioural intention : evidence from the Ghanaian banking industry

Narteh, Bedman - In: African journal of economic and management studies : AJEMS 7 (2016) 1, pp. 90-108

Persistent link: https://www.econbiz.de/10011560499

Get in with a foreigner : consumer trust in domestic and foreign banks

Bönte, Werner; Filipiak, Ute; Lombardo, Sandro - 2016

Prior research suggests that trust plays an important role in an individual's decision to participate in stock markets. This paper focuses on potential customers in retail banking markets and empirically investigates their trust in foreign banks and domestic banks. Using a large survey on the...

Persistent link: https://www.econbiz.de/10011539928