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Testing and validating customer relationship management implementation constructs in Egyptian tourism organizations
Eid, Riyad; El-Gohary, Hatem - In: Journal of travel and tourism marketing 31 (2014) 3/4, pp. 344-365
Persistent link: https://www.econbiz.de/10010395967
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Customer decision-making processes and motives for self-service technology usage in multi-channel hospitality environments
Kelly, Petranka; Lawlor, Jennifer; Mulvey, Michael - In: International journal of electronic customer … 7 (2013) 2, pp. 98-116
Persistent link: https://www.econbiz.de/10010395350
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The influence of perceived risks on yacht voyagers' service appraisals : evaluating customer-to-customer interaction as a risk dimension
Paker, Neslihan; Gök, Osman - In: Journal of travel and tourism marketing 38 (2021) 6, pp. 582-596
Persistent link: https://www.econbiz.de/10012623380
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Role of facilitators in the medical tourism industry : a study of medical tourism facilitators in an emerging market
Rydback, Michelle - In: Services marketing quarterly 43 (2022) 2, pp. 129-145
Persistent link: https://www.econbiz.de/10013178029
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Strategizing for premium positioning : the case of hotel grandeur
Chowdhary, Rupal; Anand, Gunjan; Kapooria, Pallavi Joshi; … - In: South Asian journal of management : SAJM 28 (2021) 3, pp. 195-211
Persistent link: https://www.econbiz.de/10012792569
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When franchisee service affects demand : an application to the car radiator market and resale price maintenance
Kim, Tongil TI - In: Marketing science : the marketing journal of the … 40 (2021) 1, pp. 101-121
Persistent link: https://www.econbiz.de/10012493747
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Socio-demographic characteristics and the level of importance that consumers attach to services offered in the passenger airline industry
Oyewole, Philemon - In: International journal of services and operations … 36 (2020) 2, pp. 204-227
Persistent link: https://www.econbiz.de/10012256778
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Influential factors of foreign exchange services marketing with trust mediator role in Iranian international banking industry
Shirvani, Milad - In: International journal of business innovation and … 22 (2020) 2, pp. 229-242
Persistent link: https://www.econbiz.de/10012250911
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An empirical investigation of the impact of commitment and trust on internal marketing
Ng, Eric; Fang, Wei-Ta; Lien, Ching-Yu - In: Journal of relationship marketing : innovations & … 15 (2016) 1/2, pp. 35-53
Persistent link: https://www.econbiz.de/10011633596
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Customer interface in spiritual tourism via "synaptic CRM gap" : an integrative technology-based conceptual model for relationship marketing
Kaur, Gunjeet - In: Journal of relationship marketing : innovations & … 15 (2016) 4, pp. 326-343
Persistent link: https://www.econbiz.de/10011633662