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1
Profitable customer management : reducing costs by influencing customer behaviour
Persson, Andreas
- In:
European journal of marketing : EJM
47
(
2013
)
5/6
,
pp. 857-876
Persistent link: https://www.econbiz.de/10009763967
Saved in:
2
Role of trust and customer loyalty in reducing perceived security risk in
internet
banking
Mann, Bikram Jit Singh
;
Sahni, Sunpreet Kaur
- In:
International journal of electronic business
10
(
2013
)
4
,
pp. 331-354
Persistent link: https://www.econbiz.de/10009790705
Saved in:
3
The influence of advisors, advisor-customer relationships, and the financial crisis on satisfaction and retention of retail banking customers : three empirical studies
Lange, Konstantin
-
2015
Persistent link: https://www.econbiz.de/10010478556
Saved in:
4
Online customer loyalty : forecasting the repatronage behavior of online retail customers
Nacif, Roberta C.
-
2003
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001825931
Saved in:
5
Ein Meßkonzept für die Bankloyalität : Investitionen in Bank/Kunde-Beziehungen unter Risikoaspekten
Polan, Ralf
-
1995
Persistent link: https://www.econbiz.de/10000541974
Saved in:
6
Private Banking und Wealth Management
Brost, Heike
(
ed.
)
-
2006
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003336009
Saved in:
7
Customer retention by banks in New Zealand
Cohen, David
;
Gan, Christopher
;
Hua Hwa Au Yong
;
Chong, …
- In:
Banks and bank systems : international research journal
2
(
2007
)
1
,
pp. 40-55
Persistent link: https://www.econbiz.de/10003863115
Saved in:
8
Customer perception on service quality in retail banking in Middle East : the case of Qatar
Hossain, Mohammed
;
Leo, Shirley
- In:
International journal of Islamic and Middle Eastern …
2
(
2009
)
4
,
pp. 338-350
Persistent link: https://www.econbiz.de/10003920595
Saved in:
9
Consumer trust in service companies : a multiple mediating analysis
Kantsperger, Roland
;
Kunz, Werner H.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
1
,
pp. 4-25
Persistent link: https://www.econbiz.de/10003940602
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10
Building customers' affective commitment towards retail banks : the role of CRM in each "moment of truth"
Menon, Kalyani
;
O'Connor, Aidan
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
2
,
pp. 157-168
Persistent link: https://www.econbiz.de/10003697778
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