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15,236
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14,742
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13,944
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3,064
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3,062
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3,008
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2,996
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2,537
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2,536
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2,409
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2,402
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2,326
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128
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88
Huber, Frank
82
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76
Verhoef, Peter C.
74
Grewal, Dhruv
73
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66
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66
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61
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60
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56
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55
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54
Gil Saura, Irene
53
Rudolph, Thomas
53
Hollebeek, Linda D.
52
Mittal, Vikas
52
Becker, Jörg
51
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51
Piller, Frank T.
49
Aksoy, Lerzan
48
Evanschitzky, Heiner
47
Zentes, Joachim
47
Palmatier, Robert W.
46
Städtler, Arno
46
Pantano, Eleonora
45
Ahlert, Dieter
44
Matzler, Kurt
44
Loureiro, Sandra Maria Correia
43
Walsh, Gianfranco
41
Gustafsson, Anders
40
Thaichon, Park
40
Töpfer, Armin
40
Wong, IpKin Anthony
40
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38
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38
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Books on Demand GmbH <Norderstedt>
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Verlag Dr. Kovač
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Institut für Handelsforschung <Köln>
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European Centre for the Development of Vocational Training
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Springer-Verlag GmbH
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Bundesverband der Deutschen Volksbanken und Raiffeisenbanken
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Gottlieb-Duttweiler-Institut für Wirtschaftliche und Soziale Studien <Rüschlikon>
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Commission des Comptes Commerciaux de la Nation
9
Deutschland <Bundesrepublik> / Statistisches Bundesamt
9
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
9
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
9
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9
Fördergesellschaft Marketing an der Universität Augsburg
9
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8
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8
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8
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8
RWTH Aachen
8
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8
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Journal of retailing and consumer services
1,217
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963
SpringerLink / Bücher
553
International journal of hospitality management
544
Industrial marketing management : the international journal for industrial and high-tech firms
469
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409
The service industries journal
330
The journal of services marketing
320
The international review of retail, distribution and consumer research
278
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International journal of production economics
267
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266
European journal of operational research : EJOR
260
European Journal of Marketing
244
Tourism management : research, policies, practice
243
Journal of the Academy of Marketing Science
239
Journal of travel and tourism marketing
227
International journal of business information systems : IJBIS
223
The journal of business & industrial marketing
221
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
218
Journal of strategic marketing
214
International journal of contemporary hospitality management
211
International Journal of Retail & Distribution Management
210
Journal of marketing
208
Journal of hospitality marketing & management
207
Gabler Edition Wissenschaft
180
Psychology & marketing
179
Asia Pacific journal of marketing and logistics
177
Cogent business & management
176
Management science : journal of the Institute for Operations Research and the Management Sciences
175
International journal of electronic customer relationship management : IJECRM
173
European journal of marketing : EJM
171
International Journal of Bank Marketing
167
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
163
Journal of service research : JSR
161
Europäische Hochschulschriften / 5
157
Services marketing quarterly
157
International journal of production research
155
Journal of service management
147
Marketing intelligence & planning
144
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ECONIS (ZBW)
59,414
Other ZBW resources
2,474
USB Cologne (EcoSocSci)
1,670
RePEc
1,036
EconStor
451
BASE
192
USB Cologne (business full texts)
66
OLC EcoSci
60
ArchiDok
4
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date (oldest first)
1
Logistic service quality and technology : a comparison between supplier-retailer and retailer-consumer relationships
Gil Saura, Irene
;
Ruiz Molina, Maria Eugenia
;
Servera …
- In:
The international review of retail, distribution and …
18
(
2008
)
5
,
pp. 495-510
Persistent link: https://www.econbiz.de/10003806239
Saved in:
2
Beendigung von Kundenbeziehungen aus Anbietersicht : Wirkung der wahrgenommenen Gerechtigkeit auf die Zufriedenheit und Verbundenheit ehemaliger Kunden in unterschiedlichen Beendig...
Bruhn, Manfred
;
Lucco, Andreas
;
Wyss, Sabina
- In:
Marketing : ZFP ; journal of research and management
30
(
2008
)
4
,
pp. 221-237
Persistent link: https://www.econbiz.de/10003779650
Saved in:
3
Return on community for consumers and service establishments
Rosenbaum, Mark S.
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 179-196
Persistent link: https://www.econbiz.de/10003776181
Saved in:
4
The king is naked : discovering that frequent customers may not be your best friend
Joia, Luiz Antonio
;
Sanz, Paulo Sérgio da Silva
- In:
Web technologies for commerce and services online
,
(pp. 135-148)
.
2008
Persistent link: https://www.econbiz.de/10003634201
Saved in:
5
Antecedents of store loyalty among Chinese customers
Chu, Yun
;
Vásquez Párraga, Arturo
;
Ma, Jianyu
- In:
International journal of business
23
(
2018
)
2
,
pp. 151-165
Persistent link: https://www.econbiz.de/10011863694
Saved in:
6
Exploring the impact of retailing ethics on customer satisfaction
Sharma, Bodh Raj
;
Sharma, R. D.
- In:
Metamorphosis : a journal of management research
12
(
2013
)
2
,
pp. 13-21
Persistent link: https://www.econbiz.de/10010514879
Saved in:
7
The behavioral consequences of service quality : an empirical study in the Chinese retail pharmacy industry
Chen, Yuwen
;
Fu, Frank Q.
- In:
Health marketing quarterly
32
(
2015
)
1
,
pp. 14-30
Persistent link: https://www.econbiz.de/10011289348
Saved in:
8
Antecedents of customer loyalty in the retailing sector : the impact of switching costs
Stan, Valentina
- In:
The journal of applied business research
31
(
2015
)
2
,
pp. 371-382
Persistent link: https://www.econbiz.de/10010526775
Saved in:
9
Loyalty programs in e-commerce and their perception by the young adult internet population
Tahal, Radek
- In:
Central European business review : CEBR
3
(
2014
)
2
,
pp. 7-13
Persistent link: https://www.econbiz.de/10010408384
Saved in:
10
Measuring customer pre-purchase satisfaction in a retail setting
Huang, W. Y.
;
Dubinsky, Alan J.
- In:
The service industries journal
34
(
2014
)
3
,
pp. 212-229
Persistent link: https://www.econbiz.de/10010344138
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