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One experience and multiple reviews : the case of upscale US hotels
Torres, Edwin N.; Adler, Howard; Lehto, Xinran Y.; … - In: Tourism review : the official journal of the AIEST 68 (2013) 3, pp. 3-20
Persistent link: https://www.econbiz.de/10010197675
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"Green" attributes and customer satisfaction : optimization of resource allocation and performance
Slevitch, Lisa; Mathe, Kimberly; Karpova, Elena; … - In: International journal of contemporary hospitality management 25 (2013) 6, pp. 802-822
Persistent link: https://www.econbiz.de/10010125926
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An investigation of green hotel customers' decision formation : developing an extended model of the theory of planned behavior
Han, Heesup; Kim, Yunhi - In: International journal of hospitality management 29 (2010) 4, pp. 659-668
Persistent link: https://www.econbiz.de/10008758176
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Switching intention model development : role of service performances, customer satisfaction, and switching barriers in the hotel industry
Han, Heesup; Kim, Wansoo; Hyun, Sunghyup Sean - In: International journal of hospitality management 30 (2011) 3, pp. 619-629
Persistent link: https://www.econbiz.de/10009130566
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Corporate culture and firm performance : a service-oriented perspective
Vigolo, Vania; Bonfanti, Angelo; Magliocca, Pierpaolo; … - In: International journal of managerial and financial accounting 8 (2016) 2, pp. 109-123
Persistent link: https://www.econbiz.de/10011643411
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Hotel service recovery and service quality : influences of corporate image and generational differences in the relationship between customer satisfaction and loyalty
Cheng Boon Liat; Shaheen Mansori; Gan, Ching Chuan; … - In: Journal of global marketing 30 (2017) 1, pp. 42-51
Persistent link: https://www.econbiz.de/10011779381
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Antecedents of mandatory customer participation in service encounters : an empirical study
Chen, Sandy C.; Raab, Carola; Tanford, Sarah - In: International journal of hospitality management 46 (2015), pp. 65-75
Persistent link: https://www.econbiz.de/10011301996
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Perceptions of premium service and superiority : why do customers pay more for high-value-added domestic airline services in Japan?
Oskaki, Takanori; Kubota, Yukihiro - In: Journal of air transport management 57 (2016), pp. 196-201
Persistent link: https://www.econbiz.de/10011610997
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Social servicescape and Asian students : an analysis of spring break island bed and breakfast experiences in Taiwan
Lin, Yi-Chin; Lai, Hsin-Ju; Morrison, Alastair M. - In: Tourism management perspectives : TMP 31 (2019), pp. 165-173
Persistent link: https://www.econbiz.de/10012112997
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Moving out of the silo : how service quality innovations can develop customer loyalty in Indonesia's hotels
Lemy, Diena; Goh, Edmund; Jie, Ferry - In: Journal of vacation marketing 25 (2019) 4, pp. 462-479
Persistent link: https://www.econbiz.de/10012166095