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The role of cultural differences in customer retention : evidence from the high-contact service industry

Fam, Kim Shyan; Boon Liat Cheng; Cham Tat Huei; Yi, … - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 1, pp. 257-288

Persistent link: https://www.econbiz.de/10014230003

The impact of customer satisfaction, customer experience and customer loyalty on brand power : empirical evidence from hotel industry

Nobar, Hossein Bodaghi Khajeh; Rostamzadeh, Reza - In: Journal of business economics and management 19 (2018) 2, pp. 417-430

This research aims to investigate the impact of customer satisfaction, experience, and loyalty on brand power in the Hotel industry. This study used a descriptive-survey research design based on the correlation method. The selected populations were Pars Hotels' customers. Sample size was 384,...

Persistent link: https://www.econbiz.de/10012174845

Studying the effect of perceived service quality on repurchase intention : evidence from hotels in Mashhad, Iran

Ahadmotlaghi, Ehsan; Moghaddam, Mohammad Ali Nakhaei - In: International journal of economic perspectives : IJEP 11 (2017) 1, pp. 905-911

Persistent link: https://www.econbiz.de/10011764081

The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels

Prentice, Catherine; Dominique-Ferreira, Sergio; … - In: Journal of retailing and consumer services 64 (2022), pp. 1-9

Persistent link: https://www.econbiz.de/10013209511

Hotel robots : an exploratory study of Generation Z customers in China

Chen, Yujia; Xue, Tao; Tuomi, Aarni; Wang, Ziya - In: Tourism review 77 (2022) 5, pp. 1262-1275

Persistent link: https://www.econbiz.de/10013369008

Impact of hotel attributes, service quality and brand image on customer satisfaction among diners at a fine dine restaurant : evidence from India

Rai, Hithesh; Prabhu, H. Mahesh - In: International journal of business excellence : IJBEX 26 (2022) 4, pp. 425-437

Persistent link: https://www.econbiz.de/10013198315

The impact of service quality, self-service technology, and the corporate image on customer satisfaction and customer revisit intention among luxury hotels in Kuala Lumpur, Malaysi...

Li, Shimiao - In: International journal of services, economics and management 11 (2020) 1, pp. 48-70

Persistent link: https://www.econbiz.de/10012256814

Does customer experience management pay off? : evidence from local versus global hotel brands in South Korea

Yoon, Sung-Joon; Lee, Hyong-june - In: Journal of hospitality marketing & management 26 (2017) 6, pp. 585-605

Persistent link: https://www.econbiz.de/10011754045

Factor influencing customer satisfaction in hospitality industry : a case of Kathmandu Valley

Sah, Rabindra Pratap - In: Nepalese journal of finance : a publication of Uniglobe … 6 (2019) 1, pp. 96-106

Persistent link: https://www.econbiz.de/10014493949

Role of trust and customer loyalty in reducing perceived security risk in internet banking

Mann, Bikram Jit Singh; Sahni, Sunpreet Kaur - In: International journal of electronic business 10 (2013) 4, pp. 331-354

Persistent link: https://www.econbiz.de/10009790705