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An empirical study on antecedents of aggregate customer satisfaction: Cross-country findings
Ogikubo, Mizuho; Schvaneveldt, Shane; Enkawa, Takao - In: Total quality management & business excellence : an … 20 (2009) 1, pp. 23-38
Persistent link: https://www.econbiz.de/10008169853
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An empirical study on antecedents of aggregate customer satisfaction: Cross-country findings
Ogikubo, Mizuho; Schvaneveldt, Shane; Enkawa, Takao - In: Total quality management & business excellence : an … 20 (2009) 1-2, pp. 23-38
Persistent link: https://www.econbiz.de/10008234254
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How do the success factors driving repurchase intent differ between male and female customers?
Frank, Björn; Enkawa, Takao; Schvaneveldt, Shane J. - In: Journal of the Academy of Marketing Science 42 (2014) 2, pp. 171-185
Persistent link: https://www.econbiz.de/10010345188
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Antecedents and consequences of innate willingness to pay for innovations : understanding motivations and consumer preferences of prospective early adopters
Frank, Björn; Enkawa, Takao; Schvaneveldt, Shane J.; … - In: Technological forecasting & social change : an … 99 (2015), pp. 252-266
Persistent link: https://www.econbiz.de/10011524547
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The role of individualism vs. collectivism in the formation of repurchase intent : a cross-industry comparison of the effects of cultural and personal values
Frank, Björn; Enkawa, Takao; Schvaneveldt, Shane J. - In: Journal of economic psychology : research in economic … 51 (2015), pp. 261-278
Persistent link: https://www.econbiz.de/10011506906
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Affect versus cognition in the chain from perceived quality to customer loyalty : the roles of product beliefs and experience
Frank, Björn; Torrico, Boris Herbas; Enkawa, Takao; … - In: Journal of retailing 90 (2014) 4, pp. 567-586
Persistent link: https://www.econbiz.de/10010473263
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How should foreign retailers deal with Chinese consumers? : a cross-national comparison of the formation of customer satisfaction
Abulaiti, Gulimire; Frank, Björn; Enkawa, Takao; … - In: Journal of marketing channels : ... distribution … 18 (2011) 4, pp. 353-373
Persistent link: https://www.econbiz.de/10009404726
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How Should Foreign Retailers Deal With Chinese Consumers? A Cross-National Comparison of the Formation of Customer Satisfaction
Abulaiti, Gulimire; Frank, Bjrn; Enkawa, Takao; … - In: Journal of marketing channels : ... distribution … 18 (2011) 4, pp. 353-374
Persistent link: https://www.econbiz.de/10009340335
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Understanding consumer reactions to product contamination risks after national disasters : the roles of knowledge, experience, and information sources
Frank, Björn; Schvaneveldt, Shane J. - In: Journal of retailing and consumer services 28 (2016), pp. 199-208
Persistent link: https://www.econbiz.de/10011434161
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The AI-extended consumer : technology, consumer, country differences in the formation of demand for AI-empowered consumer products
Frank, Björn; Torrico, Boris Herbas; Schvaneveldt, Shane J. - In: Technological forecasting & social change : an … 172 (2021), pp. 1-15
Persistent link: https://www.econbiz.de/10013174352