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The dark side of good reputation and loyalty in online retailing : when trust leads to retaliation through price unfairness

Riquelme, Isabel P.; Román, Sergio; Cuestas, Pedro J.; … - In: Journal of interactive marketing : a quarterly … 47 (2019), pp. 35-52

Persistent link: https://www.econbiz.de/10012060911

The effect of organisational reputation on e-loyalty : the roles of e-trust and e-satisfaction

Sadeghi, Amir; Ghujali, Tohid; Bastam, Hadi - In: ASEAN marketing journal : Association of Southeast … 10 (2018) 1, pp. 1-16

Persistent link: https://www.econbiz.de/10012106906

The impacts of corporate social responsibility, service quality, and transparency on relationship quality and customer loyalty in the hotel industry

Kim, Sung-Bum; Kim, Dae-Young - In: Asian journal of sustainability and social responsibility 1 (2016) 4, pp. 39-55

The purpose of this study was to test how potential customers' perceptions of a hotel's corporate social responsibility activities, service quality, and transparency affect relationship quality constructs such as trust, satisfaction, and customer loyalty. Our research design consisted of...

Persistent link: https://www.econbiz.de/10011854657

Islamic branding as a tool for customer retention : antecedents and consequences of Islamic brand loyalty

Mohammad Rashed Hasan Polas; Jahanshahi, Asghar Afshar; … - In: International journal of islamic marketing and branding 3 (2018) 1, pp. 1-14

Persistent link: https://www.econbiz.de/10011886298

Determinants of customer loyalty : a literature review

Karunaratna, A. C.; Kumara, P. A. P. Samantha - In: Journal of customer behaviour 17 (2018) 1/2, pp. 49-73

Persistent link: https://www.econbiz.de/10011936131

Impact of service quality, satisfaction and corporate image on loyalty : a study of a publicly traded for-profit university

Arrivabene, Lorena Silva; Vieira, Paulo Roberto da Costa; … - In: Services marketing quarterly 40 (2019) 3, pp. 189-205

Persistent link: https://www.econbiz.de/10012179174

Corporate heritage brands, augmented role identity and customer satisfaction

Balmer, John M. T.; Chen, Weifeng - In: European journal of marketing : EJM 51 (2017) 9/10, pp. 1510-1521

Persistent link: https://www.econbiz.de/10011755156

Hotel service recovery and service quality : influences of corporate image and generational differences in the relationship between customer satisfaction and loyalty

Cheng Boon Liat; Shaheen Mansori; Gan, Ching Chuan; … - In: Journal of global marketing 30 (2017) 1, pp. 42-51

Persistent link: https://www.econbiz.de/10011779381

Loyalty to higher education institutions and the relationship with reputation : an integrated model with multi-stakeholder approach

García-Rodríguez, Francisco J.; Gutiérrez-Taño, … - In: Journal of marketing for higher education 34 (2024) 1, pp. 223-245

Persistent link: https://www.econbiz.de/10014566958

CSR attributions and the moderating effect of perceived CSR fit on consumer trust, identification, and loyalty

Min, Jihye; Kim, Jiyoung; Yang, Kiseol - In: Journal of retailing and consumer services 72 (2023), pp. 1-10

Persistent link: https://www.econbiz.de/10014253482