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Service quality
20,661
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service quality
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Liu, Jin-tan
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76
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76
McAleer, Michael
72
Chang, Chia-Lin
64
Propper, Carol
53
Straume, Odd Rune
52
Bruhn, Manfred
49
Hanushek, Eric Alan
45
Chen, Tain-Jy
44
Yu, Zongxian
44
Rivkin, Steven G.
43
Chang, Hung-hao
42
Hammitt, James K.
42
Han, Heesup
42
Ranis, Gustav
42
Mattila, Anna S.
40
Prybutok, Victor R.
40
Schive, Chi
39
Brekke, Kurt R.
37
Yang, Chih-Hai
36
Gravelle, Hugh
35
Lynn, Michael
33
Shen, Chung-hua
33
Prentice, Catherine
32
Wang, Jiann-chyuan
31
Chou, Shin-yi
30
Fu, Tsu-tan
30
Pathak, Parag A.
30
McColl-Kennedy, Janet R.
29
Staiger, Douglas
29
Aw, Bee-yan
28
Hanushek, Eric A.
28
Chang, Simon
27
Chang, Tsangyao
27
Chen, Tser-yieth
27
Kuo, Shirley W. Y.
27
Lee, Cheng F.
27
Liang, Kuo-shu
27
Rockoff, Jonah E.
27
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IGI Global
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
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Springer Fachmedien Wiesbaden
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World Bank
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Hochschulrektorenkonferenz
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Zhonghua jing ji yan jiu yuan
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Edward Elgar Publishing
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Bundesstelle für Außenhandelsinformation <Köln>
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World Bank Group
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Harvard Institute for International Development
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Jingji-Yanjiusuo <Taipeh>
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Verlag Dr. Kovač
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5
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Zi you zhong guo zhi gong ye
758
International journal of hospitality management
466
The service industries journal
372
Journal of retailing and consumer services
340
Journal of business research : JBR
292
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
285
Working paper / National Bureau of Economic Research, Inc.
233
NBER working paper series
223
The journal of services marketing
216
NBER Working Paper
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Tourism management : research, policies, practice
200
Economic review : issued bi-monthly
197
International journal of contemporary hospitality management
177
Journal of air transport management
176
Auditing : a journal of practice & theory
175
Applied economics
167
Review of Pacific Basin financial markets and policies
158
Journal of hospitality marketing & management
154
Journal of travel and tourism marketing
151
Services marketing quarterly
141
The TQM journal : the international review of organizational improvement
129
Service business
125
International journal of quality & reliability management
116
International journal of quality and service sciences
114
Issues & studies : a social science quarterly on China, Taiwan, and East Asian affairs
114
International journal of services and operations management
112
Cogent business & management
109
International journal of productivity and quality management : IJPQM
108
Health care management review : HCM review
105
Journal of service research : JSR
105
Discussion paper series / IZA
102
Technological forecasting & social change : an international journal
99
Journal of service management
97
Economics of education review
95
Emerging markets finance & trade : a journal of the Society for the Study of Emerging Markets
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
94
Quality management journal : QMJ
92
Industrial marketing management : the international journal for industrial and high-tech firms
91
The empirical economics letters : a monthly international journal of economics
88
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ECONIS (ZBW)
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RePEc
1,015
EconStor
317
USB Cologne (EcoSocSci)
156
BASE
89
OLC EcoSci
30
Other ZBW resources
23
ArchiDok
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Showing
1
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10
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34,806
Sort
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date (oldest first)
1
The impact of tour service performance on tourist satisfaction and behavioral intentions : a study of Chinese tourists in Hong Kong
Chan, Andrew
;
Hsu, Cathy H. C.
;
Baum, Tom
- In:
Journal of travel and tourism marketing
32
(
2015
)
1/2
,
pp. 18-33
Persistent link: https://www.econbiz.de/10011312616
Saved in:
2
Examining service shortfalls : a case study of Chinese group package tours to Australia
Chen, Hanyu
;
Weiler, Betty
;
Young, Martin
- In:
Journal of vacation marketing : an international journal
24
(
2018
)
4
,
pp. 371-386
Persistent link: https://www.econbiz.de/10011951667
Saved in:
3
Taiwanese tourists' perceptions of service quality on outbound guided package tours : a qualitative examination of the SERVQUAL dimensions
Chang, Jui Chi
- In:
Journal of vacation marketing : an international journal
15
(
2009
)
2
,
pp. 165-178
Persistent link: https://www.econbiz.de/10003830934
Saved in:
4
Seniors' perceptions of service features on outbound group package tours
Wang, Kuo-Ching
;
Ma, Ai-ping
;
Hsu, Mei-ting
;
Jao, Po-chen
; …
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1021-1027
Persistent link: https://www.econbiz.de/10009755371
Saved in:
5
Travel motivations of Iranian tourists to Turkey and their satisfaction level with all-inclusive package tours
Ozturk, Yuksel
;
San, Rana Allahyari
;
Okumus, Fevzi
; …
- In:
Journal of vacation marketing
25
(
2019
)
1
,
pp. 25-36
Persistent link: https://www.econbiz.de/10011986581
Saved in:
6
Service quality of ski group package tours : a modified importance-performance analysis
Liu, Shih-Hao
;
Tsai, Chin-Hsiang
- In:
International journal of services and operations …
46
(
2023
)
1
,
pp. 35-59
Persistent link: https://www.econbiz.de/10014364451
Saved in:
7
Impact of group package tour dimensions on customer satisfaction (an ANNs application)
Moutinho, Luiz
;
Caber, Meltem
;
Silva, Maria Manuela Santos
- In:
Tourism analysis : an interdisciplinary tourism & …
20
(
2015
)
6
,
pp. 619-629
Persistent link: https://www.econbiz.de/10011420956
Saved in:
8
Why can package tours hurt tourists? : evidence from China’s tourism demand in Hong Kong
Chen, Yong
;
Schuckert, Markus
;
Song, Haiyan
;
Chon, Kaye
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
4
,
pp. 427-439
Persistent link: https://www.econbiz.de/10011458620
Saved in:
9
Identification of important service factors in group package tours
Lin, Yu-Shan
;
Chou, Shu-hui
;
Hung, Ya-fang
- In:
Advances in tourism destination marketing
,
(pp. 207-218)
.
2010
Persistent link: https://www.econbiz.de/10003997861
Saved in:
10
Quality deterioration in package tours : the interplay of asymmetric information and reputation
Chen, Yong
;
Mak, Barry
;
Li, Zhou
- In:
Tourism management : research, policies, practice
38
(
2013
),
pp. 43-54
Persistent link: https://www.econbiz.de/10009764413
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