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Cross-country analysis of perception and emphasis of hotel attributes
Francesco, Galati; Roberta, Galati - In: Tourism management : research, policies, practice 74 (2019), pp. 24-42
Persistent link: https://www.econbiz.de/10012128552
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Customer perceptions of the Albergo Diffuso concept : what makes the difference in terms of service excellence?
Vallone, Cinzia; Veglio, Valerio - In: Tourism analysis : an interdisciplinary tourism & … 24 (2019) 3, pp. 367-375
Persistent link: https://www.econbiz.de/10012157497
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UnivQual : a holistic scale to assess student perceptions of service quality at universities
Marimon, Frederic; Mas-Machuca, Marta; … - In: Total quality management & business excellence 30 (2019) 2, pp. 184-200
Persistent link: https://www.econbiz.de/10012199738
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Perceptions of Internet banking users : a structural equation modelling (SEM) approach
George, Ajimon - In: IIMB management review 30 (2018) 4, pp. 357-368
Persistent link: https://www.econbiz.de/10012042009
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Valarie Zeithaml : autobiographical reflections
Zeithaml, Valarie A. - In: Journal of historical research in marketing 9 (2017) 3, pp. 264-276
Persistent link: https://www.econbiz.de/10011798308
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Edu-tourist's perceived service quality and perception : the mediating role of satisfaction from foreign students' perspectives
Muhammad Sabbir Rahman; Hasliza Hassan; Osman-Gani, Aahad M. - In: Tourism review : the official journal of the AIEST 72 (2017) 2, pp. 156-170
Persistent link: https://www.econbiz.de/10011772621
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Impact of other customers in high and low involvement services : moderating role of customer's need for uniqueness
Sengupta, Aditi Sarkar; Sreejesh, S. - In: Journal of Indian business research 9 (2017) 1, pp. 41-58
Persistent link: https://www.econbiz.de/10011761485
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Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina; Tang, Liang - In: Journal of hospitality marketing & management 25 (2016) 7/8, pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
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Impact of computer-generated images on LODGSCAPE perceptions and visit intentions
Bogicevic, Vanja; Bujisic, Milos; Choi, Hyeyoon; Smith, … - In: Journal of hospitality marketing & management 26 (2017) 4, pp. 416-442
Persistent link: https://www.econbiz.de/10011707127
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Demographic differences in Jordanian bank service quality perceptions
Al-jazzazi, Akram; Sultan, Parves - In: The international journal of bank marketing : IJBM 35 (2017) 2, pp. 275-297
Persistent link: https://www.econbiz.de/10011707781