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Students' perceptions of service quality in higher education
Nadiri, Halil; Kandampully, Jay; Kashif Hussain - In: Total quality management & business excellence : an … 20 (2009) 5/6, pp. 523-535
Persistent link: https://www.econbiz.de/10003881310
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Qualitätswahrnehmung bei sozialen Dienstleistungen unter besonderer Berücksichtigung aktueller Erkenntnisse der Neurowissenschaften
Eichhorst, Ingo; Scharf, Andreas - 2009
Persistent link: https://www.econbiz.de/10003896295
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Consumers' inferences about quality across diverse service providers
Reimer, Anja; Folkes, Valerie S. - In: Psychology & marketing 26 (2009) 12, pp. 1066-1078
Persistent link: https://www.econbiz.de/10003917024
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Shaping customer satisfaction through self-awareness cues
Pham, Michel T.; Goukens, Caroline; Lehmann, Donald R.; … - In: Journal of marketing research : JMR 47 (2010) 5, pp. 920-932
Persistent link: https://www.econbiz.de/10008666367
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Study regarding customer perception of healthcare service quality in Romanian clinics, based on their profile
Prejmerean, Cornelia; Vasilache, Simona - In: Amfiteatru economic : an economic and business research … 11 (2009) 26, pp. 298-304
Persistent link: https://www.econbiz.de/10008666636
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The influence of the racial mix of other customers on black consumers' anger following a plausibly prejudicial service failure
Meyer, Tracy; Baker, Thomas L. - In: Journal of marketing theory and practice 18 (2010) 4, pp. 361-376
Persistent link: https://www.econbiz.de/10008666969
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Diagnosing service quality in retailing : the case of Singapore
Durvasula, Srinivas; Lysonski, Steven - In: Journal for international business and entrepreneurship … 5 (2010) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10008688747
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A DIP-construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry
Svari, Sander; Svensson, Göran; Slåtten, Terje; … - In: Managing service quality : MSQ ; an international journal 20 (2010) 1, pp. 26-45
Persistent link: https://www.econbiz.de/10003940603
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Value creation in a QoE environment
Heger, Tobias; Schlesinger, Maximilian D. - 2010
Persistent link: https://www.econbiz.de/10008904409
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Visualizing desirable patient healthcare experiences
Liu, Sandra S.; Kim, Hyung T.; Chen, Jie; An, Lingling - In: Health marketing quarterly 27 (2010/11) 1, pp. 116-130
Persistent link: https://www.econbiz.de/10003957555