The recent decades have seen a rapid growth of service sector in the world economy. Jobs in this sector have increased tremendously (Kano, 1996) and organizations offering financial services, healthcare, communication and food, hospitality, transportation have proliferated. Many organizations in...

Malaysia is an Asian country with a multi-ethnic population that includes native Malays, and people of Chinese and Indian ethnicity. Malaysia has identified tourism as a priority sector and is aggressively promoting the country. Consequently, restaurants in Malaysia operate with an increasingly...