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Customer interaction in service innovation : seldom intensive but often decisive ; case studies in three business service sectors

Kuusisto, Arja; Riepula, Mikko - In: International journal of technology management : IJTM 55 (2011) 1/2, pp. 171-186

Persistent link: https://www.econbiz.de/10009424077

Customer interaction in service innovation: seldom intensive but often decisive. Case studies in three business service sectors

Kuusisto, Arja; Riepula, Mikko - In: International journal of technology management : IJTM 55 (2011) 1, pp. 171-187

Persistent link: https://www.econbiz.de/10009187384

Open source technology in intra-organisational software development : private markets or social libraries

Lindman, Juho; Riepula, Mikko; Rossi, Matti; Marttiin, … - In: Managing open innovation technologies, (pp. 107-121). 2013

Persistent link: https://www.econbiz.de/10009684678

Service development tools in action

Kuusisto, Jari; Kuusisto, Arja; Yli-Viitala, Pirjo - In: The service industries journal 33 (2013) 3/4, pp. 352-365

Persistent link: https://www.econbiz.de/10009732915

Diffusion of user innovations : a firm-level survey

Kuusisto, Arja; Kuusisto, Jari - In: International journal of technology marketing : IJTMkt 8 (2013) 2, pp. 127-141

Persistent link: https://www.econbiz.de/10009759284

Service development tools in action

Kuusisto, Jari; Kuusisto, Arja; Yli-Viitala, Pirjo - In: The service industries journal 33 (2013) 3, pp. 352-365

Persistent link: https://www.econbiz.de/10010098580

Diffusion of user innovations - a firm–level survey

Kuusisto, Arja; Kuusisto, Jari - In: International journal of technology marketing : IJTMkt 8 (2013) 2, pp. 127-141

Persistent link: https://www.econbiz.de/10010121103

Service development tools in action

Kuusisto, Jari; Kuusisto, Arja; Yli-Viitala, Pirjo - In: The Service Industries Journal 33 (2013) 3-4, pp. 352-365

Service innovation is a key to productivity gains and competitiveness across industries. This paper presents two management tools that can assist businesses in developing a more systematic and effective service development process. Both of these tools focus on making optimal use of customer and...

Persistent link: https://www.econbiz.de/10010679924