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Customer satisfaction, loyalty and switching intent in retail service settings

Kamble, Aakash; Walvekar, Shubhangi - In: International journal of electronic marketing and … 10 (2019) 4, pp. 389-405

Persistent link: https://www.econbiz.de/10012168816

Analyzing the influence of COVID-19 on the E-commerce customer's retail experience in the supermarket industry : insights from Brazil

Cunha, Beatriz Moschetta; Lettieri, Carolina Kato; … - In: Logistics 7 (2023) 3, pp. 1-14

Background: E-commerce's convenience, speed, and ability to overcome geographical barriers have made it increasingly popular across industries. This study analyzed the impact of the COVID-19 pandemic on customer experience and satisfaction in supermarket retail e-commerce in the Brazilian...

Persistent link: https://www.econbiz.de/10014393346

Choosing optimal omnichannel coupon redeeming options in multiple channel settings

Vrechopoulos, Adam; Lazaris, Chris; Theodoratos, Stavros - In: Administrative Sciences : open access journal 12 (2022) 4, pp. 1-17

This article examines omnichannel redemption options when issuing digital coupons over social media. It investigates which channels or combinations of them provide optimal performance in terms of service-quality perception, customer satisfaction, and revenue. For that purpose, it compares three...

Persistent link: https://www.econbiz.de/10013470569

Guest editorial: The interaction of online technology on the consumer shopping experience

Darley, William K. - In: Psychology & marketing 27 (2010) 2, pp. 91-93

Persistent link: https://www.econbiz.de/10003945264

Nonlinear impact of online retail characteristics on customer satisfaction and loyalty

Tontini, Gerson; Silva, Júlio Cesar da; Beduschi, … - In: International journal of quality and service sciences 7 (2015) 2/3, pp. 152-169

Persistent link: https://www.econbiz.de/10011400401

Impact of satisfaction with e-retailers' touch points on purchase behavior : the moderating effect of search and experience product type

Lim, Jeen-su; Aali, Abdulrahman Yousef al-; Heinrichs, … - In: Marketing letters : a journal of research in marketing 26 (2015) 2, pp. 225-235

Persistent link: https://www.econbiz.de/10011339344

An examination of antecedents of conversion rates of e-commerce retailers

Gudigantala, Naveen; Bicen, Pelin; Eom, Mike Tae-in - In: Management research review 39 (2016) 1, pp. 82-114

Persistent link: https://www.econbiz.de/10011535915

Creating customer repurchase intention in internet retailing : the effects of multiple service events and product type

Cho, Yun Kyung - In: Journal of retailing and consumer services 22 (2015), pp. 213-222

Persistent link: https://www.econbiz.de/10010469043

Antecedents of loyalty towards online retailers : heavy shopper versus light shopper groups

Sur, Soma - In: Journal of electronic commerce in organizations : the … 12 (2014) 4, pp. 32-45

Persistent link: https://www.econbiz.de/10010506937

The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites : a consumer perspective

Roy, Sanjit Kumar; Lassar, Walfried M.; Butaney, Gul T. - In: European journal of marketing : EJM 48 (2014) 9/10, pp. 1828-1849

Persistent link: https://www.econbiz.de/10010429758