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116
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111
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103
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103
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102
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102
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101
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88
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86
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85
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85
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84
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84
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83
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83
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79
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78
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77
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75
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74
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73
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71
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69
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69
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68
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68
Septianto, Felix
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849
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Technological forecasting & social change : an international journal
361
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354
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352
Journal of hospitality marketing & management
342
Marketing letters : a journal of research in marketing
342
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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3,656
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1,482
EconStor
1,009
BASE
265
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80
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67
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41
Factors affecting trust towards online retailers in India : an empirical study
Punyatoya, Plavini
- In:
International journal of business innovation and research
17
(
2018
)
3
,
pp. 342-360
Persistent link: https://www.econbiz.de/10011966978
Saved in:
42
When ethical transgressions of customers have beneficial long-term effects in retailing : an empirical investigation
Yang, Zhao
;
Algesheimer, René
;
Dholakia, Utpal
- In:
Journal of retailing
93
(
2017
)
4
,
pp. 420-439
Persistent link: https://www.econbiz.de/10011790692
Saved in:
43
Nonlinear impact of online retail characteristics on customer satisfaction and loyalty
Tontini, Gerson
;
Silva, Júlio Cesar da
;
Beduschi, …
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 152-169
Persistent link: https://www.econbiz.de/10011400401
Saved in:
44
Online store loyalty : an investigation of drivers and outcomes
Mpinganjira, Mercy
- In:
Journal of electronic commerce in organizations : the …
13
(
2015
)
4
,
pp. 55-73
Persistent link: https://www.econbiz.de/10011446139
Saved in:
45
Fashion shopping in multichannel retail : the role of technology in enhancing the customer experience
Blázquez, Marta
- In:
International journal of electronic commerce : IJEC
18
(
2013/14
)
4
,
pp. 97-116
Persistent link: https://www.econbiz.de/10010391419
Saved in:
46
Service quality and price perceptions by internet retail customers : linking the three stages of service interaction
Cho, Yun Kyung
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 432-445
Persistent link: https://www.econbiz.de/10010432161
Saved in:
47
Guest editorial: The interaction of online technology on the consumer shopping experience
Darley, William K.
- In:
Psychology & marketing
27
(
2010
)
2
,
pp. 91-93
Persistent link: https://www.econbiz.de/10003945264
Saved in:
48
Creating customer repurchase intention in internet retailing : the effects of multiple service events and product type
Cho, Yun Kyung
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 213-222
Persistent link: https://www.econbiz.de/10010469043
Saved in:
49
Convenient = competitive? : how Brick-and-Mortar retailers can cope with online competition
Sen, Sandipan
;
Alexandrov, Aliosha
;
Jha, Subhash
; …
- In:
Review of managerial science : RMS
17
(
2023
)
5
,
pp. 1615-1643
Persistent link: https://www.econbiz.de/10014335404
Saved in:
50
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
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