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Customer retention and cross-buying in the banking industry : an integration of service attributes, satisfaction and trust
Liu, Tsung-Chi; Wu, Li wei - In: Journal of financial services marketing : JFSM 12 (2007/08) 2, pp. 132-145
Persistent link: https://www.econbiz.de/10003697763
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Cross-buying evaluations in the retail banking industry
Liu, Tsung-chi; Wu, Li wei - In: The service industries journal 29 (2009) 7/8, pp. 903-922
Persistent link: https://www.econbiz.de/10003990187
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Reference effects on revisit intention : involvement as a moderator
Wang, Chung-yu; Wu, Li wei - In: Journal of travel and tourism marketing 28 (2011) 7/8, pp. 817-827
Persistent link: https://www.econbiz.de/10009411227
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Customer loyalty and the role of relationship length
Wang, Chung-yu; Wu, Li wei - In: Managing service quality : MSQ ; an international journal 22 (2012) 1, pp. 58-74
Persistent link: https://www.econbiz.de/10009500699
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Satisfaction and zone of tolerance : the moderating roles of elaboration and loyalty programs
Wu, Li wei; Wang, Chung-yu - In: Managing service quality : MSQ ; an international journal 22 (2012) 1, pp. 38-57
Persistent link: https://www.econbiz.de/10009500701
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Managing innovation through co-production in interfirm partnering
Wu, Li wei; Lii, Yuan-shuh; Wang, Chung-Yu - In: Journal of business research : JBR 68 (2015) 11, pp. 2248-2253
Persistent link: https://www.econbiz.de/10011389311
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Quality dimensions in online communities influence purchase intentions
Wang, Chung-Yu; Lee, Hsiao-Ching; Wu, Li wei; Liu, … - In: Management decision : MD 55 (2017) 9, pp. 1984-1998
Persistent link: https://www.econbiz.de/10011779017
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Value co-creation or value co-destruction : co-production and its double-sided effect
Wu, Li wei; Rouyer, Ellen; Wang, Chung-Yu - In: International journal of bank marketing 40 (2022) 4, pp. 842-864
Persistent link: https://www.econbiz.de/10013396423
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Beyond satisfaction : the relative importance of locational convenience, interpersonal relationships, and commitment across service types
Wu, Li wei - In: Managing service quality : MSQ ; an international journal 21 (2011) 3, pp. 240-263
Persistent link: https://www.econbiz.de/10009232065
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Satisfaction, inertia, and customer loyalty in the varying levels of the zone of tolerance and alternative attractiveness
Wu, Li wei - In: The journal of services marketing 25 (2011) 5, pp. 310-322
Persistent link: https://www.econbiz.de/10009272264