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A framework for determining customer satisfaction : an empirical analysis
Chaudhuri, Ranjan; Verma, Sanjeev - In: International journal of electronic marketing and … 2 (2008/09) 2, pp. 190-201
Persistent link: https://www.econbiz.de/10003781084
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Retail perspective in sub-urban markets : an empirical validation of consumer cognitive dissonance
Andotra, Neetu; Pooja - In: International journal of innovation and sustainable … 4 (2009) 4, pp. 276-293
Persistent link: https://www.econbiz.de/10003991050
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Success of retail in India : the customer experience management scenario
Baskaran, Kamaladevi - In: International journal of electronic marketing and … 4 (2011) 2/3, pp. 206-223
Persistent link: https://www.econbiz.de/10009382385
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Impact of service quality on apparel Retail Customer Satisfaction-a study of select Metropolitan City Hyderabad
Nallamalli, Udaya Bhaskar; Shekhar, B.Raja - In: Journal of management research 3 (2011) 2, pp. 1-13
Persistent link: https://www.econbiz.de/10009726025
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Linking customer loyalty to customer satisfaction and store image : a structural model for retail stores
Thomas, Sam - In: Decision 40 (2013) 1/2, pp. 15-25
Persistent link: https://www.econbiz.de/10010381143
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An empirical assessment of retail service quality in India
Gopalan, Rema; Sreekumar - In: International journal of Indian culture and business … 7 (2013) 2, pp. 240-260
Persistent link: https://www.econbiz.de/10009784114
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Do consumer shopping styles influence consumer attitudes toward services offered by shopping websites?
Khare, Arpita; Khare, Anshuman; Mukherjee, Sourjo; … - In: Journal of international consumer marketing 28 (2016) 1, pp. 28-41
Persistent link: https://www.econbiz.de/10011459960
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Customer loyalty : a customer experience approach with special reference to organised retailing in India
Sathish, A. S.; Ganesan, P. - In: International journal of economic policy in emerging … 8 (2015) 4, pp. 347-360
Persistent link: https://www.econbiz.de/10011505998
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A comparative study of customer satisfaction between two Indian retail brands
Roy, Rajib; Bhattacharya, Amit Kumar; Sengupta, Partha … - In: Global business review 12 (2011) 2, pp. 331-342
Persistent link: https://www.econbiz.de/10009232437
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A predictive modeling of retail satisfaction : a data mining approach to retail service industry
Hemalatha, M. - In: Knowledge management and drivers of innovation in services, (pp. 175-189). 2012
Persistent link: https://www.econbiz.de/10009681004