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10
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1
The benefits of sales force automation (SFA) : an empirical examination of SFA usage on relationship quality and performance
Holloway, Betsy Bugg
;
Deitz, George D.
;
Hansen, John D.
- In:
Journal of relationship marketing : innovations & …
12
(
2013
)
4
,
pp. 223-242
Persistent link: https://www.econbiz.de/10010244789
Saved in:
2
The impact of new technologies on customer satisfaction and business to business customer relationships : evidence from the soft drinks industry
Ryding, Daniella
- In:
Journal of retailing and consumer services
17
(
2010
)
3
,
pp. 224-228
Persistent link: https://www.econbiz.de/10003978382
Saved in:
3
All pain, no gain? : why adopting sales force automation tools is insufficient for performance improvement
Jelinek, Ronald
- In:
Business horizons
56
(
2013
)
5
,
pp. 635-642
Persistent link: https://www.econbiz.de/10010125815
Saved in:
4
Social influence and contextual utilization of customer relationship management technology in an international field sales organization
Baker, David S.
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
4
,
pp. 263-285
Persistent link: https://www.econbiz.de/10010474280
Saved in:
5
Beyond sales force automation : attaining customer intimacy through enterprise-wide customer relationship management
Bernewitz, Torsten W.
-
2001
Persistent link: https://www.econbiz.de/10001698880
Saved in:
6
Vertriebsmanagement : Organisation, Technologieeinsatz, Personal
Reichwald, Ralf
(
ed.
)
-
2000
Persistent link: https://www.econbiz.de/10001413154
Saved in:
7
Integrating multiple recommendation schemes for designing sales force support system : a travel agency example
Tseng, Shu-Feng
;
Won, Yu-Ling
- In:
International journal of electronic business
13
(
2016/2017
)
1
,
pp. 1-37
Persistent link: https://www.econbiz.de/10011776932
Saved in:
8
Sales technology research : a review and future research agenda
Agnihotri, Raj
;
Chaker, Nawar N.
;
Dugan, Riley
;
Galvan, …
- In:
Journal of personal selling & sales management : JPSSM
43
(
2023
)
4
,
pp. 307-335
Persistent link: https://www.econbiz.de/10014447833
Saved in:
9
Mandatory adoption of customer relationship management information technology : the role of customer support in an attitude-intention model
McNally, Regina C.
;
Griffin, Abbie
- In:
International journal of business innovation and research
4
(
2010
)
1/2
,
pp. 30-47
Persistent link: https://www.econbiz.de/10003953732
Saved in:
10
Salesperson social media use in business-to-business relationships : an empirical test of an integrative framework linking antecedents and consequences
Bill, Fabian
;
Feurer, Sven
;
Klarmann, Martin
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
4
,
pp. 734-752
Persistent link: https://www.econbiz.de/10012293330
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