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Customer-oriented behaviour of...
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21,694
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13,699
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13,427
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12,988
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9,967
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9,733
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9,129
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2,909
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2,812
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2,808
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2,690
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Bruhn, Manfred
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118
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91
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85
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83
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76
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75
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70
Dur, Robert A. J.
68
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64
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62
Huber, Frank
62
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61
Verhoef, Peter C.
60
Grund, Christian
59
Menkhoff, Lukas
58
Usman, Osly
58
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57
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57
Propper, Carol
56
Speece, Mark
56
Jiranyakul, Komain
55
Svensson, Göran
55
Clark, Andrew E.
54
Krafft, Manfred
54
Siddiqui, Danish Ahmed
53
Delfgaauw, Josse
52
Straume, Odd Rune
52
Herrmann, Andreas
51
Hollebeek, Linda D.
51
Fehr, Ernst
50
Agnihotri, Raj
48
Falk, Armin
48
Kohpaiboon, Archanun
48
Sliwka, Dirk
48
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47
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46
Gil Saura, Irene
45
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45
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Tourism management : research, policies, practice
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Journal of the Academy of Marketing Science
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Journal of business ethics : JOBE
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Journal of travel and tourism marketing
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Journal of Services Marketing
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Journal of strategic marketing
206
IZA Discussion Paper
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Services marketing quarterly
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Auditing : a journal of practice & theory
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International journal of human resource management
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The journal of personal selling & sales management : JPSSM
177
International journal of electronic customer relationship management : IJECRM
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Journal of service management
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Journal of marketing
170
Asia Pacific journal of marketing and logistics
169
Journal of managerial psychology
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Journal of air transport management
165
Management science : journal of the Institute for Operations Research and the Management Sciences
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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date (oldest first)
1
The impact of service worker personal resources on relationship quality in business solutions
Prior, Daniel D.
- In:
Industrial marketing management : the international …
53
(
2016
),
pp. 216-225
Persistent link: https://www.econbiz.de/10011448290
Saved in:
2
How and when does customer orientation influence frontline employee job outcomes? : a meta-analytic evaluation
Zablah, Alex R.
;
Franke, George R.
;
Brown, Tom
; …
- In:
Journal of marketing
76
(
2012
)
3
,
pp. 21-40
Persistent link: https://www.econbiz.de/10009778042
Saved in:
3
The double-edged sword effect of service recovery awareness of frontline employees : from a job demands-resources perspective
Zhang, Mo
;
Geng, Ruoqi
;
Hong, Zhisheng
;
Song, Wenhao
; …
- In:
International journal of hospitality management
88
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293865
Saved in:
4
Alleviating job stress to improve service employee work affect : the influence of rewarding
Elmadağ Baş, Ayşe Banu
;
Ellinger, Alexander E.
- In:
Service business
12
(
2018
)
1
,
pp. 121-141
Persistent link: https://www.econbiz.de/10011915029
Saved in:
5
Performance driven outcomes : the case of frontline employees in the hospitality sector
Prentice, Catherine
;
Ma, Erdan
;
Wong, IpKin Anthony
- In:
Journal of hospitality marketing & management
28
(
2019
)
1
,
pp. 101-123
Persistent link: https://www.econbiz.de/10012176580
Saved in:
6
Panacea or paradox? : the moderating role of ethical climate
Tanner, Emily C.
;
Tanner, John F.
;
Wakefield, Kirk
- In:
The journal of personal selling & sales management : JPSSM
35
(
2015
)
2
,
pp. 175-190
Persistent link: https://www.econbiz.de/10010527058
Saved in:
7
The role of leaders in internal marketing
Wieseke, Jan
;
Ahearne, Michael
;
Lam, Son K.
;
Dick, Rolf van
- In:
Journal of marketing
73
(
2009
)
2
,
pp. 123-145
Persistent link: https://www.econbiz.de/10003820612
Saved in:
8
Job quality in the customer contact centre : conceptual foundation and scale development
Dun, Zanna van
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 171-196
Persistent link: https://www.econbiz.de/10009427692
Saved in:
9
The role of polychronicity and intrinsic motivation as personality traits on frontline employees' job outcomes : an empirical study from Malaysia
Daskin, Mustafa
;
Surucu, Ozlem Altunoz
- In:
Asia-Pacific journal of business administration
8
(
2016
)
2
,
pp. 177-196
Persistent link: https://www.econbiz.de/10011552972
Saved in:
10
The language backfire effect : how frontline employees decrease customer satisfaction through language use
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Lunardo, Renaud
; …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 115-129
Persistent link: https://www.econbiz.de/10012102960
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