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Moderating role of hotel employees' gender and job position on the relationship between emotional intelligence and emotional labor
Jung, Hyo Sun; Yoon, Hye Hyun - In: International journal of hospitality management 43 (2014), pp. 47-52
Persistent link: https://www.econbiz.de/10010427934
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Drivers of work engagement : an examination of core self-evaluations and psychological climate among hotel employees
Lee, JungHoon; Ok, Chihyung - In: International journal of hospitality management 44 (2015), pp. 84-98
Persistent link: https://www.econbiz.de/10010501233
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Will hotel employees' perception of unethical managerial behavior affect their job satisfaction? : a study of Chinese hotel employees in China
Wong, Simon Chak-keung; Li, Jane Shiyin - In: International journal of contemporary hospitality management 27 (2015) 5, pp. 853-877
Persistent link: https://www.econbiz.de/10011408125
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Assessing the effects of leadership styles on employees' outcomes in international luxury hotels
Aguiar Quintana, Teresa; Park, Sangwon; Araujo Cabrera, … - In: Journal of business ethics : JOBE 129 (2015) 2, pp. 469-489
Persistent link: https://www.econbiz.de/10011290793
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Mediating mechanisms in the relationship between supervisor incivility and employee service delivery in the hospitality industry
Im, Angie Yeonsook; Cho, Seonghee - In: International journal of contemporary hospitality management 34 (2022) 2, pp. 642-662
Persistent link: https://www.econbiz.de/10013164488
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Burnout Dimensions with Work-Family Conflict Among Hotel Employees : Flow Experience As Mediating Role
Mark Kasa - 2017
Objective – It is a known fact that hotel employees are constantly working in a demanding work environment. The gruelling demand of the day-to-day operations and stress will eventually lead to the burnout dimensions (exhaustion and disengagement). This may have adverse effects to their...
Persistent link: https://www.econbiz.de/10012951670
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The effect of servant leadership on hotel employees' behavioral consequences : work engagement versus job satisfaction
Ozturk, Anastasia; Karatepe, Osman M.; Okumus, Fevzi - In: International journal of hospitality management 97 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012820019
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Hotel employees' individual characteristics and their service outcomes : the critical role of polychronicity
Grobelna, Aleksandra - In: European research studies 24 (2021) 2, pp. 28-49
Persistent link: https://www.econbiz.de/10012512886
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Serve perfectly, being happier : a perfectionistic perspective on customer-driven hotel employee citizenship behavior and well-being
Wang, Yao-Chin; Xu, Shi; Ma, Emily - In: International journal of hospitality management 96 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012585688