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Management von Kundenzufriedenheit im Logistikmarkt : das Beispiel Lufthansa Cargo

Perz, Mario; Lüers, Thomas; Feuerbach, Katja - In: Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen, (pp. 583-598). 2008

Persistent link: https://www.econbiz.de/10003745044

Kundenzufriedenheitsmanagement bei Federal Express

Rittersberger, Petra - In: Handbuch Kundenmanagement : Anforderungen, Prozesse, …, (pp. 467-478). 2008

Persistent link: https://www.econbiz.de/10003708614

Management von Kundenzufriedenheit im Logistikmarkt : das Beispiel Lufthansa Cargo

Perz, Mario; Lüers, Thomas; Sewcz, Melanie - In: Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen, (pp. 567-583). 2012

Persistent link: https://www.econbiz.de/10009316683

Customer satisfaction of the third-party logistics enterprise based on AHP : a case study

Xiaomin, Xu; Liu, Yi - In: International journal of information systems and supply … 10 (2017) 1, pp. 68-81

Persistent link: https://www.econbiz.de/10011655532

Estimating the performance of the logistics services attributes influencing customer satisfaction in the field of refrigerated transport

Gajawska, Teresa; Grigoroudis, Evangelos - In: International journal of shipping and transport … 9 (2017) 5, pp. 540-561

Persistent link: https://www.econbiz.de/10011850057

Is logistics service quality a pathway to customer loyalty in the international freight forwarding industry?

Yoganandan, G.; Vasan, M. - In: International journal of logistics systems and … 48 (2024) 1, pp. 1-16

Persistent link: https://www.econbiz.de/10015065427

A theoretical model to investigate customer loyalty on logistics service providers for sustainable business performance

Soh, Keng Lin; Sze Hui Chin; Wong, Wai Peng - In: International journal of business performance and … 7 (2015) 3, pp. 212-232

Persistent link: https://www.econbiz.de/10011521212

The effect of logistic service quality on customer satisfaction and loyalty using kansei engineering during the COVID-19 pandemic

Restuputri, Dian Palupi; Indriani, Tri Ratna; Masudin, Ilyas - In: Cogent business & management 8 (2021) 1, pp. 1-35

This article identifies the influence of logistics service quality in Indonesia on customer satisfaction and loyalty during the COVID-19 pandemic and customer trust as a moderating variable. In this study, the service quality consists of three variables: the quality of staff service, quality of...

Persistent link: https://www.econbiz.de/10012661363

Establishing logistics service strategies that increase sales

Leuschner, Rudolf; Lambert, Douglas M. - In: Journal of business logistics : JBL 37 (2016) 3, pp. 247-270

Persistent link: https://www.econbiz.de/10011615032

Service quality of e-Commerce logistics services

Sankar, Jeganathan Gomathi; Gopalakrishnan T - In: Journal of Contemporary Issues in Business and Government 26 (2020) 2, pp. 672-677

Persistent link: https://www.econbiz.de/10012506687

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