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Assessment of patient safety culture : a comparative case study between physicians and nurses

Elsheikh, Ahmed Mohamed; AlShareef, Mohammed Abdullah; … - In: Business process management journal 23 (2017) 4, pp. 792-810

Persistent link: https://www.econbiz.de/10011723274

Factors affecting patient satisfaction : an exploratory study for quality management in the health-care sector

Kamra, Vishal; Sing, Harjot; De, Kalyan Kumar - In: Total quality management & business excellence : an … 27 (2016) 9/10, pp. 1013-1027

Persistent link: https://www.econbiz.de/10011687813

Creating highly reliable health care : how reliability-enhancing work practices affect patient safety in hospitals

Vogus, Timothy J.; Iacobucci, Dawn - In: ILR review : the journal of work and policy 69 (2016) 4, pp. 911-938

Persistent link: https://www.econbiz.de/10011689565

The relationship between HR capabilities and quality of patient care : the mediating role of proactive work behaviors

Khatri, Naresh; Gupta, Vishal; Varma, Arup - In: Human resource management 56 (2017) 4, pp. 673-691

Persistent link: https://www.econbiz.de/10011745046

The effect of fQ model on patient's satisfaction in military hospitals in Jordan

Ajarmah, Balqees Salem; Hashem, Tareq N.; Swies, Rateb Jalil - In: International journal of productivity and quality … 20 (2017) 3, pp. 273-290

Persistent link: https://www.econbiz.de/10011751072

Strategisches Zufriedenheitsmanagement im Krankenhaus : eine empirische Analyse der Determinanten der Patientenzufriedenheit unter Berücksichtigung des Einflusses von einweisenden...

Rosenbusch, Jana - 2018

Persistent link: https://www.econbiz.de/10011880385

Lean Six Sigma application in healthcare of patients

Chaurasia, Basant; Garg, Dixit; Agarwal, Ashish - In: International journal of intelligent enterprise : IJIE 4 (2017) 3, pp. 275-282

Persistent link: https://www.econbiz.de/10011858586

The internal and external customer focused process improvement and the performance analysis studies in healthcare systems

Tekin, Piril; Erol, Rizvan - In: Journal of industrial engineering and management : JIEM 10 (2017) 3, pp. 407-430

patients use their time very efficiently and that the process flows continuously. By having examined a sample healthcare system … working staff and patients have been carried out. Within the scope of the study, the operation of 7 Departments in a dental … hospital undergoing a treatment process have been reviewed and examined. The problems encountered as result of the observations …

Persistent link: https://www.econbiz.de/10011920195

The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach

Vassiliadis, Chris A.; Fotiadis, Anestis K.; … - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 897-907

Persistent link: https://www.econbiz.de/10010393800

SEM of service quality to predict overall patient satisfaction in medical clinics : a case study

Johnson, Dana M.; Russell, Roberta S. - In: Quality management journal : QMJ 22 (2015) 4, pp. 18-36

Persistent link: https://www.econbiz.de/10011384434