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The effect of frontline employees' personal self-disclosure on consumers' encounter experience
Andersson, Pernille K.; Gustafsson, Anders; Kristensson, Per - In: Journal of retailing and consumer services 30 (2016), pp. 40-49
Persistent link: https://www.econbiz.de/10011473141
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The impact of salesperson-brand personality congruence on salesperson brand identification, motivation and performance outcomes
Gammoh, Bashar; Mallin, Michael L.; Pullins, Ellen - In: The journal of product & brand management 23 (2014) 7, pp. 543-553
Persistent link: https://www.econbiz.de/10010467463
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Effect of respondents' personality on resistance to change and the sales force
Lilford, Neil - In: Journal of financial services marketing : JFSM 19 (2014) 2, pp. 155-164
Persistent link: https://www.econbiz.de/10010497770
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Intergenerational recruiting : the impact of sales job candidate perception of interviewer age
Allen, Concha; Schetzsle, Stacey; Mallin, Michael L.; … - In: American journal of business : applying research to … 29 (2014) 2, pp. 146-163
Persistent link: https://www.econbiz.de/10010392803
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Impact of competitiveness on salespeople's commitment and performance
Lam, Long W. - In: Journal of business research : JBR 65 (2012) 9, pp. 1328-1334
Persistent link: https://www.econbiz.de/10009562024
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Individual differences and sales performance : a distal-proximal mediation model of self-efficacy, conscientiousness, and extraversion
Yang, Byunghwa; Kim, Youngchan; McFarland, Richard G. - In: The journal of personal selling & sales management : JPSSM 31 (2011) 4, pp. 371-381
Persistent link: https://www.econbiz.de/10009389593
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Service workers' job performance : the roles of personality traits, organizational identification, and customer orientation
He, Hongwei; Wang, Weiyue; Zhu, Weichun; Harris, Lloyd C. - In: European journal of marketing : EJM 49 (2015) 11/12, pp. 1751-1776
Persistent link: https://www.econbiz.de/10011449315
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Dispositionelle Einflussfaktoren kundenorienierten Verhaltens von Mitarbeitern im Kundenkontakt : Theorie und Diagnose
Esser, Christoph - 2005 - Als Ms. gedr.
Persistent link: https://www.econbiz.de/10003263464
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Begeisterte und kompetente Kundenberatung : Methoden, Erfahrungen, Ergebnisse
Breitkreuz, Gustav - 2004
Persistent link: https://www.econbiz.de/10002063106
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Kundenwünsche im persönlichen Verkauf : eine empirische Analyse der Eindrucksbildung als Erfolgsfaktor
Schuchert-Güler, Pakize - 2001 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001530493