Narrow search
Showing 1 - 10 of 29,534
Cover Image
Introduktion til quality management
Lund, Klaus; Thomsen, Claus; Broby, Stiig - 1987 - 1. udg., 3. opl
Persistent link: https://www.econbiz.de/10000894487
Cover Image
Managing service quality : the organizational socialization of the service employee and customer
Kelley, Scott W. - 1987
Persistent link: https://www.econbiz.de/10000803702
Cover Image
Quality service : how America's to companies are competing in the customer-service revolution ... and how you can too
Denton, D. K. - 1989
Persistent link: https://www.econbiz.de/10000773741
Cover Image
Qualitätsmanagement für Dienstleistungen : Grundlagen, Konzepte, Methoden
Bruhn, Manfred - 1997 - 2., überarb. und erw. Aufl.
Persistent link: https://www.econbiz.de/10000601055
Cover Image
Service quality : new directions in theory and practice
Rust, Roland T. (ed.) - 1994
Persistent link: https://www.econbiz.de/10000347620
Cover Image
ISO 9000 : a workbook for service firms in developing countries
1998
Persistent link: https://www.econbiz.de/10000677419
Cover Image
Delivering quality service : balancing customer perceptions and expectations
Zeithaml, Valarie A.; Parasuraman, A.; Berry, Leonard L. - 1990
Persistent link: https://www.econbiz.de/10000083054
Cover Image
Internal marketing as a factor of success in new service development : an empirical approach
Sánchez Hernández, María Isabel - In: International review on public and nonprofit marketing … 5 (2008) 1, pp. 81-82
Persistent link: https://www.econbiz.de/10003732085
Cover Image
The sustainability of ISO 9001 in a legal service organisation
Prajogo, Daniel I. - In: The service industries journal 28 (2008) 5/6, pp. 603-614
Persistent link: https://www.econbiz.de/10003775761
Cover Image
World class applications of Six Sigma : [real world examples of success]
Antony, Jiju (ed.); Bañuelas, Ricardo (contributor);  … - 2006 - 1. ed.
Persistent link: https://www.econbiz.de/10003284224