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How control system information characteristics affect exporter-intermediary relationship quality
Velez, Maria L.; Sánchez, José M.; Florez, Raquel; … - In: International business review : the official journal of … 24 (2015) 5, pp. 812-824
Persistent link: https://www.econbiz.de/10011372706
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Quality management principles and benefits of their implementation in central banks
Luburić, Radoica - In: Journal of central banking theory and practice 4 (2015) 3, pp. 91-121
Persistent link: https://www.econbiz.de/10011373211
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Improving service quality through managing customer contact : case of airlines
Hwang, Su-Young; Choung, Eun-Mi; Boo, Je-Man; Kim, … - In: International journal of productivity and quality … 15 (2015) 2, pp. 203-214
Persistent link: https://www.econbiz.de/10011376522
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Enhancing customer satisfaction through quality management practices
Harish U. C.; Subha, M. V. - In: International journal of applied business and economic … 13 (2015) 2, pp. 923-935
Persistent link: https://www.econbiz.de/10011377014
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From service quality to experience : and back again?
Sundbo, Jon - In: International journal of quality and service sciences 7 (2015) 1, pp. 107-119
Persistent link: https://www.econbiz.de/10011300148
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Developing control charts in monitoring service quality based on the number of customer complaints
Chen, Kuen-Suan; Chang, Tsang-Chuan; Wang, Kung-Jeng; … - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 675-689
Persistent link: https://www.econbiz.de/10011305614
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Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin; Wu, Pei-Ching - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
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Customer defection in retail banking : attitudinal and behavioural consequences of failed service quality
Piha, Lamprini P.; Aulōnitēs, Geōrgios I. - In: Journal of service theory and practice : JSTP 25 (2015) 3, pp. 304-326
Persistent link: https://www.econbiz.de/10011305997
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Leveraging digital technologies : how information quality leads to localized capabilities and customer service performance
Setia, Pankaj; Venkatesh, Viswanath; Joglekar, Supreet - In: Management information systems : mis quarterly 37 (2013) 2, pp. 565-590
Persistent link: https://www.econbiz.de/10009747406