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3,941
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1,975
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1,908
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1,861
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1,758
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1,537
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1,475
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Bruhn, Manfred
179
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135
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128
Kumar, V.
79
Devadasan, S. R.
60
Stauss, Bernd
60
Huber, Frank
58
Töpfer, Armin
58
Han, Heesup
56
Rahman, Zillur
56
Verhoef, Peter C.
55
Bauer, Hans H.
54
Talib, Faisal
52
Herrmann, Andreas
51
Hollebeek, Linda D.
51
Piller, Frank T.
48
Dale, Barrie G.
46
Krafft, Manfred
43
Kamiske, Gerd F.
40
Palmatier, Robert W.
40
Smith, Alan D.
40
Shahin, Arash
39
Kumar, Vikas
38
Mattila, Anna S.
38
Stock-Homburg, Ruth
38
Gil Saura, Irene
37
Madhani, Pankaj M.
37
Svensson, Göran
37
Wildemann, Horst
37
Cudney, Elizabeth A.
36
Zink, Klaus J.
36
Reichwald, Ralf
35
Wiedmann, Klaus-Peter
35
Hadwich, Karsten
33
Hippner, Hajo
33
Mittal, Vikas
33
Georgi, Dominik
32
Jochem, Roland
32
Matzler, Kurt
32
Prentice, Catherine
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Hochschulrektorenkonferenz
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OECD
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IGI Global
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30
Deutsches Institut für Normung
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Verband der Automobilindustrie
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Deutsche Gesellschaft für Qualität
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Books on Demand GmbH <Norderstedt>
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Springer-Verlag GmbH
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Shaker Verlag
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Verlag Dr. Kovač
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Fördergesellschaft Marketing an der Universität Augsburg
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American Marketing Association
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Carl Hanser Verlag
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Haufe-Lexware GmbH & Co. KG
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Nomos Verlagsgesellschaft
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6
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6
Eric Cuvillier <Firma>
6
European Association of Agricultural Economists
6
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6
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6
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Journal of business research : JBR
672
Journal of retailing and consumer services
592
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
588
International journal of productivity and quality management : IJPQM
508
The TQM journal : the international review of organizational improvement
457
SpringerLink / Bücher
425
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421
Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of production research
392
International journal of hospitality management
322
Total quality management & business excellence
280
International journal of production economics
255
The journal of services marketing
231
The service industries journal
211
The journal of business & industrial marketing
198
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
185
Journal of strategic marketing
176
Journal of the Academy of Marketing Science
172
European journal of operational research : EJOR
161
International journal of electronic customer relationship management : IJECRM
147
Gabler Edition Wissenschaft
141
Cogent business & management
136
International journal of contemporary hospitality management
135
Journal of marketing
128
International journal of services and operations management
125
Journal of hospitality marketing & management
123
Tourism management : research, policies, practice
123
Journal of service research : JSR
119
Journal of travel and tourism marketing
119
International journal of quality and service sciences
114
Asia Pacific journal of marketing and logistics
110
The journal of product & brand management
110
Journal of retailing
109
Journal of service management
109
The journal of brand management : an international journal
109
Marketing intelligence & planning
108
Psychology & marketing
102
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Service business
99
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ECONIS (ZBW)
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USB Cologne (EcoSocSci)
2,235
USB Cologne (business full texts)
150
EconStor
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OLC EcoSci
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RePEc
26
BASE
9
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ArchiDok
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131
Application of customer lifetime value model in make-to-order manufacturing
Tukel, Oya I.
;
Dixit, Ashutosh
- In:
The journal of business & industrial marketing
28
(
2013
)
6
,
pp. 468-474
Persistent link: https://www.econbiz.de/10009790099
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132
Implementing CRM in nursing homes : the effects of resident satisfaction
Wang, Mai-ling
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
5
,
pp. 388-409
Persistent link: https://www.econbiz.de/10009792542
Saved in:
133
The control process effectiveness : organization versus customer
Barkai, Ofer
- In:
Journal of business & economics research
11
(
2013
)
8
,
pp. 345-352
Persistent link: https://www.econbiz.de/10009793000
Saved in:
134
Assessing the quality of a decision support E-service
Springer, Mark
;
Tyran, Craig
;
Ross, Steve
- In:
International journal of e-business research : an …
9
(
2013
)
2
,
pp. 61-80
Persistent link: https://www.econbiz.de/10009793129
Saved in:
135
Relationship quality in a coproduction context and the moderating effects of relationship orientation
Wu, Shih-hao
;
Huang, Stephen Chi-Tsun
;
Tsai, Ching-yi Daphne
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1062-1083
Persistent link: https://www.econbiz.de/10009793755
Saved in:
136
An implementation model for production quality management in the Iranian industrial firms
Amerehei, Ali Reza
;
Yeva, G. Z. Yuzbashi
- In:
International journal of economics, finance and …
1
(
2013
)
6
,
pp. 388-390
Persistent link: https://www.econbiz.de/10010342141
Saved in:
137
Beiträge zum Management der Qualität von Kundendaten im CRM
Görz, Quirin
-
2014
Persistent link: https://www.econbiz.de/10010348471
Saved in:
138
The impact of customer knowledge and customer relationship management on service quality
Tseng, Shu-mei
;
Wu, Pin-hong
- In:
International journal of quality and service sciences
6
(
2014
)
1
,
pp. 77-96
Persistent link: https://www.econbiz.de/10010351476
Saved in:
139
Statistical comparison of final weight scores in quality function deployment (QFD) studies
Iqbal, Zafar
;
Grigg, Nigel P.
;
Govindaraju, K.
; …
- In:
International journal of quality & reliability management
31
(
2014
)
2
,
pp. 184-204
Persistent link: https://www.econbiz.de/10010250067
Saved in:
140
Trust and commitment as mediators of the relationship between quality advice and customer loyalty
Van Tonder, Estelle
- In:
The journal of applied business research
32
(
2016
)
1
,
pp. 289-302
Persistent link: https://www.econbiz.de/10011436588
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