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Designing for the satisfaction of high-level needs : introducing the ideation need mapping (INM)
Stenmark, Petter; Lilja, Johan - In: The TQM journal : the international review of … 26 (2014) 6, pp. 639-649
Persistent link: https://www.econbiz.de/10010426580
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A comparison of quality satisfaction between transactional and relational customers in e-commerce
Yen, Yung-shen - In: The TQM journal : the international review of … 26 (2014) 6, pp. 577-593
Persistent link: https://www.econbiz.de/10010426601
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Quantification and integration of Kano's model into QFD for optimising product design
Ji, Ping; Jin, Jian; Wang, Ting; Chen, Yizeng - In: International journal of production research 52 (2014) 21, pp. 6335-6348
Persistent link: https://www.econbiz.de/10010457241
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Quality management of B2C e-commerce service based on human factors engineering
Zuo, Wenming; Huang, Qiuping; Fan, Chang; Zhang, Zhenpeng - In: Electronic commerce research and applications 12 (2013) 5, pp. 309-320
Persistent link: https://www.econbiz.de/10010505473
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Qualitätsmanagement für wissensintensive Geschäftsprozesse
Gronau, Norbert; Heinze, Priscilla - In: Wissensarbeit : zwischen strengen Prozessen und …, (pp. 325-343). 2011
Persistent link: https://www.econbiz.de/10010429410
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A empirical study of a novel managing customer power model and business performance in the mobile service industry
Alotaibi, Youseef; Liu, Fei - In: Business process management journal 20 (2014) 6, pp. 816-843
Persistent link: https://www.econbiz.de/10010432347
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Customer input failures in service processes
Seppänen, Kaisa; Huiskonen, Janne; Karppinen, Henri - In: International journal of services and operations management 17 (2014) 4, pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
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Service characteristics' impact on key service quality relationships : a meta-analysis
Black, Hulda G.; Childers, Carla Y.; Vincent, Leslie H. - In: The journal of services marketing 28 (2014) 4, pp. 276-291
Persistent link: https://www.econbiz.de/10010411936
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Evaluating supply chain relationship quality, organisational resources, technological innovation and enterprise performance in the pal oil processing sector in Asia
Tan, Yew Chong; Ndubisi, Nelson Oly; Jack, Sarah - In: The journal of business & industrial marketing 29 (2014) 6, pp. 487-498
Persistent link: https://www.econbiz.de/10010413165
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Logistics service quality and its effects on customer satisfacation in the manufacturing companies' supply chains : empirical evidence frpm Greece
Politis, Yannis; Giovanis, Apostolos; Binioris, Spyridon - In: Journal of modelling in management 9 (2014) 2, pp. 215-237
Persistent link: https://www.econbiz.de/10010413644