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Implementation of relationship quality for CRM performance: acquisition of BPR and organisational learning
Chang, Hsin Hsin; Ku, Po Wen - In: Total quality management & business excellence : an … 20 (2009) 3/4, pp. 327-348
Persistent link: https://www.econbiz.de/10003862497
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The strategic management of information technology in UAE hotels : an exploratory study of TQM, SCM, and CRM implementations
Daghfous, Abdelkader; Barkhi, Reza - In: Technovation : the international journal of … 29 (2009) 9, pp. 588-595
Persistent link: https://www.econbiz.de/10003889383
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Kundenorientierung : Bausteine für ein exzellentes Customer Relationship Management (CRM)
Bruhn, Manfred - 2007 - Orig.-Ausg., 3., überarb. Aufl.
Die Kundenorientierung nimmt als Ziel vieler Unternehmen einen dominanten Stellenwert ein. Dies verdeutlicht nicht … der Kundenorientierung. …
Persistent link: https://www.econbiz.de/10003414170
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Untersuchungen zur Qualitätsbestimmung landwirtschaftlicher Fachberatung aus Kundenperspektive
Rüther, Christine - 2007
Persistent link: https://www.econbiz.de/10003485541
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Qualitätsmanagement
Pepels, Werner; Weinmann, Markus - In: Kompendium Management in Banking & Finance, (pp. 965-1062). 2006
Persistent link: https://www.econbiz.de/10003427844
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Mass customization: balancing customer desires with operational reality
Ismail, Hossam (contributor) - In: Mass customization : challenges and solutions, (pp. 85-109). 2006
Persistent link: https://www.econbiz.de/10003375762
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Contingency-based design of management control systems
Pock, Thomas (contributor) - 2007
Persistent link: https://www.econbiz.de/10003474019
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Quality function development : a new paradigm for involving customers in product development process
Sharma, J. R.; Rawani, A. M. - In: International journal of quality and innovation 1 (2009/10) 1, pp. 16-36
Persistent link: https://www.econbiz.de/10003909890
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Designing an economic sampling plan : a QFD approach
Manikandan, G.; Kannan, SM.; Jayabalan, V. - In: International journal of quality and innovation 1 (2009/10) 1, pp. 65-82
Persistent link: https://www.econbiz.de/10003909896
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Kundenmanagement in der Integrierten Versorgung
Andersen, Hanfried H. - In: Management im Gesundheitswesen, (pp. 186-197). 2009
Persistent link: https://www.econbiz.de/10003911002