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Customer loyalty guaranteed : create, lead, and sustain remarkable customer service
Bell, Chip R.; Patterson, John R. - 2007
Persistent link: https://www.econbiz.de/10004891412
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What customers really want
Patnaik, Keshu - 2008
Persistent link: https://www.econbiz.de/10004926981
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Costumer service and hotel management
Metti, M. C. - 2008
Persistent link: https://www.econbiz.de/10004928836
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Taming the search and switch customer : earning customer loyalty in a compulsion-to-compare world
Griffin, Jill - 2009 - 1. ed.
Persistent link: https://www.econbiz.de/10004935541
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Take their breath away : how imaginative service creates devoted customers
Bell, Chip R.; Patterson, John R. - 2009
Persistent link: https://www.econbiz.de/10004938903
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The role of customer contact employees as external customers : a conceptual framework for marketing strategy and future research
Dabholkar, Pratibha A.; Abston, Kristie A. - In: Journal of business research : JBR 61 (2008) 9, pp. 959-967
Persistent link: https://www.econbiz.de/10003731209
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Emotional dissonance and customer service : an exploratory study
Julian, Craig C. - In: Services marketing quarterly 29 (2007/08) 3, pp. 1-23
Persistent link: https://www.econbiz.de/10003756449
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Half full or half empty : the role of optimism in boundary-spanning positions
Crosno, Jody L.; Rinaldo, Shannon B.; Black, Hulda G.; … - In: Journal of service research : JSR 11 (2008/09) 3, pp. 295-309
Persistent link: https://www.econbiz.de/10003804817
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Service 2025 vor dem Hintergrund von Mitarbeiter- und Kundenzufriedenheit
Jacquemin, Axel - In: Die Zukunft des Customer Service : Analysen, …, (pp. 41-51). 2008
Persistent link: https://www.econbiz.de/10003598310
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Das ethische Dilemma der Serviceorientierung
Stauss, Bernd - In: Gewinn und Ethik! : ethische Perspektiven in den …, (pp. 143-173). 2010
Persistent link: https://www.econbiz.de/10003943129