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Lessons from the Nordstrom way : how companies are emulating the # 1 customer service company
Spector, Robert - 2001
Persistent link: https://www.econbiz.de/10004539160
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Strategies for banking the unbanked : a global market opportunity
Cain, Ray - 2007
Persistent link: https://www.econbiz.de/10004544779
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E service : 24 ways to keep your customers - when the competition is just a click away
Zemke, Ron; Connellan, Thomas K. - 2001 - 1. print.
Persistent link: https://www.econbiz.de/10004604715
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Customer service : building successful skills for the twenty-first century
Lucas, Robert William - 2005 - 3. ed.
Persistent link: https://www.econbiz.de/10004383172
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Customer relationship management : profit through knowledge
Gandy, Anthony - 2000
Persistent link: https://www.econbiz.de/10004661840
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Beans : four principles for running a business in good times or bad ; a business fable taken from real life
Yerkes, Leslie; Decker, Charles - 2003 - 1. ed., 1. HB print.
Persistent link: https://www.econbiz.de/10004661877
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Managing key clients
Walker, Kevin; Denvir, Paul; Ferguson, Cliff - 2006 - [Nachdr.]
Persistent link: https://www.econbiz.de/10004662158
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Building a service culture
Hopson, Barrie (contributor) - 1999
Persistent link: https://www.econbiz.de/10004663325
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Measuring customer service effectiveness
Cook, Sarah - 2004
Persistent link: https://www.econbiz.de/10004663328