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Handbook of customer satisfaction and loyalty measurement
Hill, Nigel; Alexander, Jim - 2006 - 3. ed.
Persistent link: https://www.econbiz.de/10004871040
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The loyalty effect : the hidden force behind growth, profits, and lasting value
Reichheld, Frederick F. - 2001
Persistent link: https://www.econbiz.de/10004720452
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Stop, ask and listen : proven sales techniques for turning browsers into buyers
Robertson, Kelley - 2004 - 2nd ed.
Persistent link: https://www.econbiz.de/10004792415
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The golden apple : how to measure value, build confidence and be your best in work & life
Aaronson, Kathy - 2006
Persistent link: https://www.econbiz.de/10004224455
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Handbook of service marketing research
Rust, Roland T. (contributor) - 2014
Persistent link: https://www.econbiz.de/10010342645
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Handbook of service marketing research
Rust, Roland T. (contributor) - 2014
'This is an essential resource for managers and scholars interested in services marketing. It covers the topic comprehensively and in novel ways. All the luminaries in the field are represented. Buy this book and you will be up to date on the field.' - Valarie Zeithaml, UNC Kenan-Flagler...
Persistent link: https://www.econbiz.de/10011850696
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Customer Centricity Mindset : Kunden wirklich verstehen, Disruption erfolgreich meistern
Höckel, Herbert Ernest - 2021 - 1. Auflage
Persistent link: https://www.econbiz.de/10012506316
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Kundenbindungsmanagement im Einzelhandel : eine kausalanalytische Untersuchung am Beispiel des Textilfacheinzelhandels
Fuchs, Andreas - 2010 - 1. Auflage
Persistent link: https://www.econbiz.de/10003901869
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Selected essays on advertising research and customer relationship management
Schirmer, Nadine Andrea - 2014
Persistent link: https://www.econbiz.de/10011340453