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Är tjänstekvalitet skillnaden mellan förväntningar och upplevelse?
Liljander, Veronica; Strandvik, Tore - 1992
Persistent link: https://www.econbiz.de/10000836232
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The relation between service quality, satisfaction and intentions
Liljander, Veronica - 1992
Persistent link: https://www.econbiz.de/10000136347
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Estimating zones of tolerance in perceived servic quality and perceived servic value
Liljander, Veronica - 1992
Persistent link: https://www.econbiz.de/10000136351
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Different comparison standards as determinants of service quality
Liljander, Veronica - In: Dienstleistungsmarketing : eine Bestandsaufnahme ; …, (pp. 127-149). 1993
Persistent link: https://www.econbiz.de/10001284700
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A comparison of episode performance and relationship performance for a discrete service
Strandvik, Tore - In: Dienstleistungsmarketing : Konzeptionen und Anwendungen, (pp. 111-139). 1995
Persistent link: https://www.econbiz.de/10001288146
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The relation between service quality, satisfaction and intentions
Liljander, Veronica; Strandvik, Tore - 1992
Persistent link: https://www.econbiz.de/10004226751
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Estimating zones of tolerance in perceived service quality and perceived service value
Liljander, Veronica; Strandvik, Tore - 1992
Persistent link: https://www.econbiz.de/10004708809
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Emotions in service satisfaction
Liljander, Veronica; Strandvik, Tore - In: International journal of service industry management : IJSIM 8 (1997) 2, pp. 148-169
Persistent link: https://www.econbiz.de/10007130783
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The importance of internal relationship marketing for external relationship success
Liljander, Veronica - In: Relationship marketing : gaining competitive advantage …, (pp. 161-192). 2000
Persistent link: https://www.econbiz.de/10001456714
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Comparison standards in perceived service quality
Liljander, Veronica - 1995
Persistent link: https://www.econbiz.de/10000919835