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Är tjänstekvalitet skillnaden...
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Relationship marketing
25
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Strandvik, Tore
101
Liljander, Veronica
52
Holmlund, Maria
23
Heinonen, Kristina
22
Edvardsson, Bo
21
Gummerus, Johanna
13
Rindell, Anne
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Polsa, Pia
9
Voima, Päivi
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van Riel, Allard
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Kowalkowski, Christian
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Semeijn, Janjaap
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Sepp, Marianne
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Sundström, Erik
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Weman, Emil
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Wilén, Kristoffer
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Nordman, Jan
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Hanken Svenska Handelshögskolan
7
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Meddelanden från Svenska Handelshögskolan
25
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7
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4
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3
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3
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3
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3
Dienstleistungsmarketing : Konzeptionen und Anwendungen
2
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Dienstleistungsmarketing : eine Bestandsaufnahme ; Tagungsband zum 2. Workshop für Dienstleistungsmarketing, Innsbruck, Februar 1993
1
Electronic Services
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Emergent strategies for e-business processes, services, and implications : advancing corporate frameworks
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International Journal of Bank Marketing
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International Journal of E-Business Research (IJEBR)
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International journal of internet marketing and advertising : IJIMA
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ECONIS (ZBW)
68
OLC EcoSci
32
Other ZBW resources
28
RePEc
9
USB Cologne (EcoSocSci)
8
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Är tjänstekvalitet skillnaden mellan förväntningar och upplevelse?
Liljander, Veronica
;
Strandvik, Tore
-
1992
Persistent link: https://www.econbiz.de/10000836232
Saved in:
2
The relation between service quality, satisfaction and intentions
Liljander, Veronica
-
1992
Persistent link: https://www.econbiz.de/10000136347
Saved in:
3
Estimating zones of tolerance in perceived servic quality and perceived servic value
Liljander, Veronica
-
1992
Persistent link: https://www.econbiz.de/10000136351
Saved in:
4
Different comparison standards as determinants of service quality
Liljander, Veronica
- In:
Dienstleistungsmarketing : eine Bestandsaufnahme ; …
,
(pp. 127-149)
.
1993
Persistent link: https://www.econbiz.de/10001284700
Saved in:
5
A comparison of episode performance and relationship performance for a discrete service
Strandvik, Tore
- In:
Dienstleistungsmarketing : Konzeptionen und Anwendungen
,
(pp. 111-139)
.
1995
Persistent link: https://www.econbiz.de/10001288146
Saved in:
6
The relation between service quality, satisfaction and intentions
Liljander, Veronica
;
Strandvik, Tore
-
1992
Persistent link: https://www.econbiz.de/10004226751
Saved in:
7
Estimating zones of tolerance in perceived service quality and perceived service value
Liljander, Veronica
;
Strandvik, Tore
-
1992
Persistent link: https://www.econbiz.de/10004708809
Saved in:
8
Emotions in service satisfaction
Liljander, Veronica
;
Strandvik, Tore
- In:
International journal of service industry management : IJSIM
8
(
1997
)
2
,
pp. 148-169
Persistent link: https://www.econbiz.de/10007130783
Saved in:
9
The importance of internal relationship marketing for external relationship success
Liljander, Veronica
- In:
Relationship marketing : gaining competitive advantage …
,
(pp. 161-192)
.
2000
Persistent link: https://www.econbiz.de/10001456714
Saved in:
10
Comparison standards in perceived service quality
Liljander, Veronica
-
1995
Persistent link: https://www.econbiz.de/10000919835
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