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Customer relationship management : perspectives from the marketplace
Knox, Simon (contributor) - 2003
Persistent link: https://www.econbiz.de/10004661749
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How to become a rainmaker : the people who get and keep customers
Fox, Jeffrey J. - 2001
Persistent link: https://www.econbiz.de/10004723959
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Customer experience management : a revolutionary approach to connecting with your customers
Schmitt, Bernd Herbert - 2003
Persistent link: https://www.econbiz.de/10004755059
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Customer management excellence
Faulkner, Mike - 2003
Persistent link: https://www.econbiz.de/10004766278
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Creating a company for customers : how to build and lead a market-driven organization
McDonald, Malcolm (contributor); Simms, Jane (contributor) - 2001
Persistent link: https://www.econbiz.de/10004731931
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Loyalty marketing for the internet age : how to identify, attract, serve and retain customers in an E-commerce environment
Sindell, Kathleen - 2001
Persistent link: https://www.econbiz.de/10004731949
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Managing working with the public
Goss, Sue (contributor) - 1999
Persistent link: https://www.econbiz.de/10004747586
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Customer relationship management
Peelen, Ed - 2005
Persistent link: https://www.econbiz.de/10004826675
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Designing the customer centric organization : a guide to strategy, structure, and process
Galbraith, Jay R. - 2005 - 1. ed.
Persistent link: https://www.econbiz.de/10004828103
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Higher profits through customer lock-in : a roadmap
Büschken, Joachim - 2004
Persistent link: https://www.econbiz.de/10004791961