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Journal of Consumer Marketing
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Business Process Management Journal
16
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13
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Competitiveness Review: An International Business Journal
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151
Loyalty marketing for the internet age : how to identify, attract, serve and retain customers in an E-commerce environment
Sindell, Kathleen
-
2001
Persistent link: https://www.econbiz.de/10004731949
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152
Managing working with the public
Goss, Sue
(
contributor
)
-
1999
Persistent link: https://www.econbiz.de/10004747586
Saved in:
153
Customers are people ... : the human touch
MacKean, John
-
2003
Persistent link: https://www.econbiz.de/10004713276
Saved in:
154
Marketbusters : 40 strategic moves that drive exceptional business growth
McGrath, Rita Gunther
;
MacMillan, Ian C.
-
2005
Persistent link: https://www.econbiz.de/10004816187
Saved in:
155
Understanding and managing customers
Doole, Isobel
(
contributor
)
-
2005
Persistent link: https://www.econbiz.de/10004817085
Saved in:
156
Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation
Bacal, Robert
-
2005
Persistent link: https://www.econbiz.de/10004820810
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157
Salesforce.com for dummies
Wong, Tom
-
2005
Persistent link: https://www.econbiz.de/10004821089
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158
Creating customer delight : the how and why of CRM
Seth, Rakesh
;
Seth, Kirti
-
2005
-
2nd print.
Persistent link: https://www.econbiz.de/10004821299
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159
Dimensional selling
Buzzotta, Victor Ralph
;
Lefton, Robert E.
-
2005
Persistent link: https://www.econbiz.de/10004821386
Saved in:
160
Implementing strategic change : tools for transforming an organization
Hoisington, Steven H.
;
Vaneswaran, S. A.
-
2005
Persistent link: https://www.econbiz.de/10004823570
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