//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Space race : an inside view of...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Customer relations
511
Relationship marketing
84
Marketing
68
Kundenmanagement
62
Management
59
Customer loyalty
48
Customer satisfaction
45
Communication in marketing
39
Consumer behaviour
36
Customer service management
36
customer relations
31
Beziehungsmarketing
30
Beziehungsmanagement
28
Electronic commerce
26
Customer services
25
Banking
17
Consumer satisfaction
17
Internet
16
Selling
16
Marketing strategy
15
Success in business
15
Unternehmen
15
Customer retention
14
Innovation
14
Knowledge management
13
Supplier relations
13
Customer orientation
12
Konsumentenverhalten
12
Kundenbindung
12
Trust
12
Aufsatzsammlung
11
Customers
11
Kundenzufriedenheit
11
Loyalty schemes
11
United Kingdom
11
Advertising
10
Customer services quality
10
Supply chain management
10
Taiwan
10
Competitive advantage
9
more ...
less ...
Online availability
All
Undetermined
334
Free
36
Type of publication
All
Article
368
Book / Working Paper
217
Other
4
Type of publication (narrower categories)
All
research-article
189
Article in journal
32
Aufsatz in Zeitschrift
32
case-report
30
Bibliographie
27
review-article
23
conceptual-paper
21
review
18
viewpoint
13
Thesis
8
non-article
8
Congress Report
5
technical-paper
2
Arbeitspapier
1
Collection of articles of several authors
1
Graue Literatur
1
Non-commercial literature
1
Sammelwerk
1
Working Paper
1
more ...
less ...
Language
All
English
561
Undetermined
25
German
2
Dutch
1
Author
All
Rowley, Jennifer
9
Smith, Malcolm
6
Chang, Chen
5
Ferguson, Rick
5
Fill, Chris
5
Schierholz, Ragnar
5
Brenner, Walter
4
Stone, Merlin
4
Acuff, Jerry
3
Hausman, Angela
3
Hlavinka, Kelly
3
Huba, Jackie
3
Kolbe, Lutz M.
3
McConnell, Ben
3
Orsingher, Chiara
3
Peelen, Ed
3
Peppers, Don
3
Rogers, Martha
3
Wood, Wally
3
Abram, John
2
Acquaah, Moses
2
Baack, Donald
2
Bacal, Robert
2
Baccarani, Claudio
2
Bejou, David
2
Bell, Bilijack R.
2
Bell, Chip R.
2
Bellingkrodt, Silvia
2
Bhat, Suhail Ahmad
2
Burton, Suzan
2
Buttle, Francis
2
Cerasale, Mark Vincent
2
Clow, Kenneth E.
2
Crabbe, Margaret J.
2
Cuganesan, Suresh
2
Dakhli, Aymen
2
Dugdale, Keith
2
Durvasula, Srinivas
2
Earls, Mark
2
Edvardsson, Bo
2
more ...
less ...
Institution
All
University of Western Sydney
7
College of Law and Business
3
College of Business
2
Escuela de Graduados en Administración Pública y PolÃticas Públicas (EGAP), Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM)
2
School of Marketing
2
School of Marketing and International Business
2
Université Paris-Dauphine (Paris IX)
2
Australian and New Zealand Marketing Academy Conference 1-3 Dec. 2003 Adelaide, S. Aust.
1
Australian and New Zealand Marketing Academy Conference 4-6 Dec. 2006 Brisbane, Qld.
1
Centre Interuniversitaire sur le Risque, les Politiques Économiques et l'Emploi (CIRPÉE)
1
Chartered Institute of Marketing
1
College of Arts
1
Federal Reserve Board (Board of Governors of the Federal Reserve System)
1
Foundation for Organisational Research and Education
1
Institut d'Économie Appliquée, HEC Montréal (École des Hautes Études Commerciales)
1
Institute of Directors
1
International Business Research Conference 7th 3-6 Dec. 2007 Sydney, N.S.W.
1
International CINet Conference 9th 5-9 Sep. 2008 Valencia, Spain
1
Local Government Association <Great Britian>
1
School of Communication Arts
1
School of Economics and Business Administration, University of Navarra
1
School of Management
1
Southern Cross University
1
University of Newcastle
1
University of Stellenbosch. Faculty of Arts and Social Sciences. Dept. of Information Science.
1
University of Stellenbosch. Faculty of Economic and Management Sciences. Dept. of Business Management.
1
University of Stellenbosch. Faculty of Economic and Management Sciences. Graduate School of Business.
1
University of Western Australia
1
more ...
less ...
Published in...
All
Journal of Consumer Marketing
23
Journal of Services Marketing
21
Strategic Direction
20
Marketing Intelligence & Planning
19
Business Process Management Journal
16
Journal of Business & Industrial Marketing
14
European Journal of Marketing
13
Journal of Service Management
12
International Journal of Bank Marketing
11
Industrial Management & Data Systems
7
International Journal of Retail & Distribution Management
7
Journal of Product & Brand Management
7
Supply Chain Management: An International Journal
7
Journal of Enterprise Information Management
6
Qualitative Market Research: An International Journal
6
Human Resource Management International Digest
5
Strategy & Leadership
5
Asia Pacific Journal of Marketing and Logistics
4
Asian Review of Accounting
4
Baltic Journal of Management
4
Business horizons
4
Journal of Small Business and Enterprise Development
4
The TQM Journal
4
Business Strategy Series
3
European Business Review
3
International Journal of Commerce and Management
3
International Journal of Pharmaceutical and Healthcare Marketing
3
International Journal of Physical Distribution & Logistics Management
3
International Journal of Quality & Reliability Management
3
Management Decision
3
Marketing intelligence & planning
3
Online Information Review
3
Property Management
3
The International Journal of Logistics Management
3
The journal of business & industrial marketing
3
Accounting, Auditing & Accountability Journal
2
Cahiers de recherche
2
Competitiveness Review: An International Business Journal
2
Economics Papers from University Paris Dauphine
2
European Journal of Innovation Management
2
more ...
less ...
Source
All
Other ZBW resources
304
USB Cologne (EcoSocSci)
198
ECONIS (ZBW)
34
BASE
29
RePEc
23
EconStor
1
Showing
151
-
160
of
589
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
151
Loyalty marketing for the internet age : how to identify, attract, serve and retain customers in an E-commerce environment
Sindell, Kathleen
-
2001
Persistent link: https://www.econbiz.de/10004731949
Saved in:
152
Managing working with the public
Goss, Sue
(
contributor
)
-
1999
Persistent link: https://www.econbiz.de/10004747586
Saved in:
153
Customers are people ... : the human touch
MacKean, John
-
2003
Persistent link: https://www.econbiz.de/10004713276
Saved in:
154
Marketbusters : 40 strategic moves that drive exceptional business growth
McGrath, Rita Gunther
;
MacMillan, Ian C.
-
2005
Persistent link: https://www.econbiz.de/10004816187
Saved in:
155
Understanding and managing customers
Doole, Isobel
(
contributor
)
-
2005
Persistent link: https://www.econbiz.de/10004817085
Saved in:
156
Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation
Bacal, Robert
-
2005
Persistent link: https://www.econbiz.de/10004820810
Saved in:
157
Salesforce.com for dummies
Wong, Tom
-
2005
Persistent link: https://www.econbiz.de/10004821089
Saved in:
158
Creating customer delight : the how and why of CRM
Seth, Rakesh
;
Seth, Kirti
-
2005
-
2nd print.
Persistent link: https://www.econbiz.de/10004821299
Saved in:
159
Dimensional selling
Buzzotta, Victor Ralph
;
Lefton, Robert E.
-
2005
Persistent link: https://www.econbiz.de/10004821386
Saved in:
160
Implementing strategic change : tools for transforming an organization
Hoisington, Steven H.
;
Vaneswaran, S. A.
-
2005
Persistent link: https://www.econbiz.de/10004823570
Saved in:
First
Prev
12
13
14
15
16
17
18
19
20
21
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->