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Passionate and profitable : why customer strategies fail and ten steps to do them right
Arussy, Lior - 2005
Persistent link: https://www.econbiz.de/10004825017
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Customer relationship management
Peelen, Ed - 2005
Persistent link: https://www.econbiz.de/10004826675
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It's all about service : how to lead your people to care for your customers
Pelletier, Ray - 2005
Persistent link: https://www.econbiz.de/10004826741
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Golden circle secrets : how to achieve consistent sales success through customer values & expectations
Midgley, Dale; Midgley, Ben - 2005
Persistent link: https://www.econbiz.de/10004826754
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Return on customer : creating maximum value from your scarcest resource
Peppers, Don - 2005
Persistent link: https://www.econbiz.de/10004828048
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Designing the customer centric organization : a guide to strategy, structure, and process
Galbraith, Jay R. - 2005 - 1. ed.
Persistent link: https://www.econbiz.de/10004828103
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The paradox of excellence : how great performance can kill your business
Mosby, David; Weissman, Michael - 2005 - 1. ed.
Persistent link: https://www.econbiz.de/10004829721
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Complicated lives : sophisticated consumers, intricate lifestyles, simple solutions
Willmott, Michael; Nelson, William - 2003
Persistent link: https://www.econbiz.de/10004787408
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Hug your customers : love the results ; [how to personalize sales and achieve astounding success]
Mitchell, Jack - 2003
Persistent link: https://www.econbiz.de/10004790880
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Higher profits through customer lock-in : a roadmap
Büschken, Joachim - 2004
Persistent link: https://www.econbiz.de/10004791961