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Customer relationship development : implementing fast-track, first-base customer relationship management solutions
Blomqvist, Ralf; Dahl, Johan; Haeger, Tomas - 2002
Persistent link: https://www.econbiz.de/10004778789
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What's keeping your customers up at night? : close more deals by selling to your client's pain
Cody, Steven; Harte, Richard - 2003
Persistent link: https://www.econbiz.de/10004779204
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Clients forever : how your clients can build your business for you
Carter, Doug; Green, Jenni - 2003
Persistent link: https://www.econbiz.de/10004779564
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Managing to serve : learning from catering & allied
Heavens, Sally; Child, John; Verstringhe, Marc - 2002
Persistent link: https://www.econbiz.de/10004781475
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Magnetic service : secrets for creating passionately devoted customers
Bell, Chip R.; Bell, Bilijack R. - 2003 - 1. ed.
Persistent link: https://www.econbiz.de/10004784631
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Secrets of top-performing salespeople : selling with customer focus
Del Gaizo, Edward R.; Lunsford, Seleste E.; Marone, Mark D. - 2004
Persistent link: https://www.econbiz.de/10004784734
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Customers that count : how to build living relationships with your most valuable customers
Cram, Tony - 2001
Persistent link: https://www.econbiz.de/10004749019
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Successful global account management : key strategies and tools for managing global customers
Wilson, Kevin; Speare, Nick - 2002
Persistent link: https://www.econbiz.de/10004749936
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Harvard Business Review on customer relationship management
2001
Persistent link: https://www.econbiz.de/10004750978
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Knocking sovereign customers off their pedestals? : when contact staff educate, amateurize, and penalize deviant customers
Rouquet, Aurélien; Suquet, Jean-Baptiste - In: Human relations : towards the integration of the social … 74 (2021) 12, pp. 2075-2101
Persistent link: https://www.econbiz.de/10012662984