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Murphy, John A.
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4
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4
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3
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3
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2
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11
The gains from agricultural research under distorted trade
Murphy, John A.
;
Furtan, W. Hartley
;
Schmitz, Andrew
- In:
Journal of Public Economics
51
(
1993
)
2
,
pp. 161-172
Persistent link: https://www.econbiz.de/10005306432
Saved in:
12
Service quality in practice : a handbook for practitioners
Murphy, John A.
;
Farmar, Tony
-
1993
Persistent link: https://www.econbiz.de/10004185370
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13
Dienstleistungsqualität in der Praxis : ein Handbuch für den praktischen Gebrauch
Murphy, John A.
;
Farmar, Tony
-
1994
Persistent link: https://www.econbiz.de/10004197255
Saved in:
14
Customers - Customer focus: Letting the lifeblood of your business flow - In this extract from his book 'The Lifebelt', Professor John A Murphy discusses internal and external cust...
Murphy, John A.
- In:
European quality : the official journal of the European …
8
(
2001
)
4
,
pp. 36-49
Persistent link: https://www.econbiz.de/10005946412
Saved in:
15
Customers - Enhancing customer retention - Professor John A Murphy provides an overview of his customer integration framework, as described in his new book 'The Lifebelt'
Murphy, John A.
- In:
European quality : the official journal of the European …
8
(
2001
)
1
,
pp. 54-57
Persistent link: https://www.econbiz.de/10005951595
Saved in:
16
The gains from agricultural research under distorted trade
Murphy, John A.
;
Furtan, W.Hartley
;
Schmitz, Andrew
- In:
Journal of public economics
51
(
1993
)
2
,
pp. 161-172
Persistent link: https://www.econbiz.de/10006689862
Saved in:
17
Retaining customers through relationship quality: a services business marketing case
Myhal, Genevieve Catherine
;
Kang, Jikyeong
;
Murphy, John A.
- In:
The journal of services marketing
22
(
2008
)
6
,
pp. 445-453
Persistent link: https://www.econbiz.de/10008108450
Saved in:
18
The stakeholder balance sheet : profiting from really understanding your market
Suntook, Farrokh
-
2008
Persistent link: https://www.econbiz.de/10013490210
Saved in:
19
Retaining customers through relationship quality: a services business marketing case
Myhal, Genevieve Catherine
;
Kang, Jikyeong
;
Murphy, John A.
- In:
The journal of services marketing
22
(
2008
)
6-7
,
pp. 445-453
Persistent link: https://www.econbiz.de/10008140455
Saved in:
20
Converting customer value : from retention to profit
Murphy, John A.
(
contributor
)
-
2006
Persistent link: https://www.econbiz.de/10004834578
Saved in:
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