Teil I - Casual Economy: Siegeszug des Personal Computers, Sigegeszug der GAFA (Google, Apple, Facebook, Amazon). Teil II - Code: Transformationale Produkte - Transformation der Nutzererwartung, des Nutzerverhaltens - Service Experience, User Experoence - Transformation der Wertschöpfung. Teil...

"This book includes a collection of articles focusing on the widely-observed fandom phenomenon existing in contemporary consumer culture from multi-discipline perspective. It explores the characteristics fandom and the impact of fandom on any human activities, especially in brand building"--

Why do we trust some brands more than others? How important is integrity for a brand's survival? How can brand confidence be rebuilt during a crisis? Using both new and classic insights from social psychology, cognitive psychology and neuroscience, Brand Psychology reveals the hidden processes...