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European Management Journal
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LEGAL TRENDS - Expedited Union Elections - An expedited certification process for union elections will change the way employers prepare for union activity.
Gilbert, Douglas
- In:
HRMagazine : on human resource management
57
(
2012
)
4
,
pp. 75-80
Persistent link: https://www.econbiz.de/10009960714
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2
Getting "Customer lock on" through innovation in services
VanDerMerwe, Sandra
- In:
Service innovation : organizational responses to …
,
(pp. 55-80)
.
2003
Persistent link: https://www.econbiz.de/10003566861
Saved in:
3
Capturing lifetime customer value : beyond CRM to customer stretch
Vandermerwe, Sandra
- In:
Financial Times handbook of management
,
(pp. 431-443)
.
2001
Persistent link: https://www.econbiz.de/10002988402
Saved in:
4
Capturing growth through lifetime customer value
Vandermerwe, Sandra
- In:
Financial times handbook of management
,
(pp. 371-382)
.
2004
Persistent link: https://www.econbiz.de/10002755882
Saved in:
5
Becoming a customer "owning" corporation
Vandermerwe, Sandra
- In:
Developing strategies for competitive advantage
,
(pp. 39-62)
.
1999
Persistent link: https://www.econbiz.de/10001648538
Saved in:
6
Breaking through : implementing customer focus in enterprises
Vandermerwe, Sandra
-
2004
Persistent link: https://www.econbiz.de/10001950119
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7
Customer capitalism : the new business model of increasing returns in new market spaces
Vandermerwe, Sandra
-
1999
Persistent link: https://www.econbiz.de/10004000916
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8
From tin soldiers to Russian dolls : creating added value through services
Vandermerwe, Sandra
-
1993
Persistent link: https://www.econbiz.de/10004146228
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9
Breaking through : implementing customer focus in enterprises
Vandermerwe, Sandra
-
2004
Persistent link: https://www.econbiz.de/10004244632
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10
South African marketing strategy : text & cases
Vandermerwe, Sandra
-
1975
Persistent link: https://www.econbiz.de/10000546721
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