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1
Comparing Objective Service Failures and Subjective Complaints: An Investigation of Domino and Halo Effects
Halstead, Diane
;
Morash, Edward A.
;
Ozment, John
- In:
Journal of business research : JBR
36
(
1996
)
2
,
pp. 107-116
Persistent link: https://www.econbiz.de/10006737567
Saved in:
2
Scheduling Management of Transportation Service Response Capacity to Improve Perceived Quality
Morash, Edward A.
;
Ozment, John
- In:
The logistics and transportation review
31
(
1995
)
4
,
pp. 353-376
Persistent link: https://www.econbiz.de/10007336293
Saved in:
3
The Augmented Service Offering for Perceived and Actual Service Quality
Ozment, John
;
Morash, Edward A.
- In:
Journal of the Academy of Marketing Science
22
(
1994
)
4
,
pp. 352-363
Persistent link: https://www.econbiz.de/10006155364
Saved in:
4
The Strategic Use of Transportation Time and Reliability for Competitive Advantage
Morash, Edward A.
;
Ozment, John
- In:
Transportation journal
36
(
1996
)
2
,
pp. 35-46
Persistent link: https://www.econbiz.de/10006705644
Saved in:
5
Toward Management of Transportation Service Quality
Morash, Edward A.
;
Ozment, John
- In:
The logistics and transportation review
30
(
1994
)
2
,
pp. 115-140
Persistent link: https://www.econbiz.de/10006535850
Saved in:
6
The economic relationship between service quality and market protection for regulated household-goods moving
Morash, Edward A.
- In:
Journal of economics & business
37
(
1985
)
2
,
pp. 123-140
Persistent link: https://www.econbiz.de/10003634410
Saved in:
7
Supply chain strategies, capabilities, and performance
Morash, Edward A.
- In:
Transportation journal : a journal of the Association …
41
(
2001
)
1
,
pp. 37-54
Persistent link: https://www.econbiz.de/10001687002
Saved in:
8
Auction characteristics and outcomes : an empirical examination of eBay
Becherer, Richard C.
;
Halstead, Diane
;
Taylor, Albert J.
- In:
Journal of internet commerce
7
(
2008
)
3
,
pp. 403-424
Persistent link: https://www.econbiz.de/10003780055
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9
Developing a strategic framework of key account performance
Jones, Eli
;
Richards, Keith A.
;
Halstead, Diane
;
Fu, …
- In:
Journal of strategic marketing
17
(
2009
)
3/4
,
pp. 221-235
Persistent link: https://www.econbiz.de/10003887632
Saved in:
10
Developing a strategic framework of key account performance
Jones, Eli
;
Richards, Keith A.
;
Halstead, Diane
;
Fu, …
- In:
Strategic sales and strategic marketing
,
(pp. 33-47)
.
2011
Persistent link: https://www.econbiz.de/10008798059
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