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The influence of customer satisfaction, trust and information sharing on customer loyalty of professional services company : an empirical study on independent surveyor services ind...
Hannan, Sufrin; Suharjo, Budi; Kirbrandoko, Kirbrandoko; … - In: International journal of economic perspectives : IJEP 11 (2017) 1, pp. 344-353
Persistent link: https://www.econbiz.de/10011762843
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How were perceived quality, satisfaction, and loyalty affected by sensory in F&B?
Nguyen Hong Quan; Nguyen Thuy Linh; Tran Le Thu Thao; … - In: International journal of services and standards : IJSS 14 (2024) 1, pp. 1-27
Persistent link: https://www.econbiz.de/10015066987
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Relationship marketing and customer loyalty in mobile telecommunication industry in Nairobi, Kenya
Kinoti, Mary Wanjiru; Kibeh, Annie Wanjiku - In: DBA Africa management review 5 (2015) 3, pp. 1-12
Persistent link: https://www.econbiz.de/10012250835
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Customer oriented service culture and its impact on customer loyalty in organised retail context
Shah, Tejas R.; Jain, Amrit - In: International journal of Indian culture and business … 11 (2015) 1, pp. 23-42
Persistent link: https://www.econbiz.de/10011588290
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Antecedents and consequences of tourist satisfaction : a literature review
Adinegara, G. N. Joko; Suprapti, Ni Wayan Sri; Yasa, Ni … - In: ASEAN marketing journal : Association of Southeast … 9 (2017) 2, pp. 69-79
Persistent link: https://www.econbiz.de/10011916571
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A study on customer’s perception of Croatia’s banking industry
Piric, Valentina; Martinovic, Maja; Barac, Zoran - In: UTMS journal of economics / University of Tourism and … 9 (2018) 2, pp. 169-180
customer's loyalty under highly competitive market conditions. This paper studies the dimensions of customer's perception of … and influence on customer's end choice, loyalty, profitability and market share during a time of economic crisis. A study … total banking business in the country, showing that perception strongly influences customer loyalty, market share and …
Persistent link: https://www.econbiz.de/10012178457
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Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle; Rajaobelina, Lova; Ricard, Line; … - In: The service industries journal 37 (2017) 5/6, pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
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Linking experiential value to loyalty in smartphone industry
Wulandari, Nuri; Sari, Rina Kartika - In: Studies and scientific researches / Faculty of Economic … 24 (2016), pp. 77-84
Persistent link: https://www.econbiz.de/10011802271
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Role of alliance brand awareness on customer's behavioural response and satisfaction : case of "sky team" global airline alliance
Kassir, Ali Mohammad - In: EuroMed journal of management : EMJM 6 (2024) 1, pp. 72-99
Persistent link: https://www.econbiz.de/10014490987
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The influence of experiential marketing on customer satisfaction and loyalty
Carmo, Inês Santos do; Marques, Susana Henriques; … - In: Journal of promotion management : innovations in … 28 (2022) 7, pp. 994-1018
Persistent link: https://www.econbiz.de/10013357212