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Patientenzufriedenheit mit amb...
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Customer satisfaction
15,449
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13,792
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6,813
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6,625
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5,851
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1,344
customer satisfaction
1,294
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1,115
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1,056
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1,038
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785
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730
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726
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685
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Han, Heesup
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60
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41
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35
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34
Huber, Frank
31
Gustafsson, Anders
30
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29
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29
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28
Usman, Osly
28
Prybutok, Victor R.
27
Gil Saura, Irene
26
Shahin, Arash
26
Sharma, Piyush
26
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25
Prentice, Catherine
25
Matzler, Kurt
24
Bauer, Hans H.
23
Bruhn, Manfred
23
Hyun, Sunghyup Sean
23
Evanschitzky, Heiner
22
Keiningham, Timothy
22
Bilgihan, Anil
21
Jang, Soocheong
21
Ryu, Kisang
20
Lee, Choong-Ki
19
Siciliani, Luigi
19
Spiller, Achim
19
Stauss, Bernd
19
Töpfer, Armin
19
Hsu, Maxwell K.
18
Loureiro, Sandra Maria Correia
18
Sparks, Beverley
18
Walsh, Gianfranco
18
Amin, Muslim
17
Balaji, M. S.
17
Frank, Björn
17
Guchait, Priyanko
17
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25
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17
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7
HAL
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Nomos Verlagsgesellschaft
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Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
6
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6
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
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3
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2
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2
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2
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Escuela de Graduados en Administración Pública y Políticas Públicas (EGAP), Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM)
2
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Journal of retailing and consumer services
422
International journal of hospitality management
364
Journal of business research : JBR
305
The journal of services marketing
194
Journal of Services Marketing
184
The service industries journal
177
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
172
Tourism management : research, policies, practice
170
Journal of travel and tourism marketing
164
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153
International journal of contemporary hospitality management
140
European Journal of Marketing
108
International Journal of Bank Marketing
106
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
Cogent business & management
103
Services marketing quarterly
102
The TQM journal : the international review of organizational improvement
98
Journal of service research : JSR
90
Service business
88
Journal of air transport management
87
SpringerLink / Bücher
86
Asia Pacific journal of marketing and logistics
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
Psychology & marketing
81
International Journal of Contemporary Hospitality Management
79
International journal of productivity and quality management : IJPQM
79
NBER working paper series
75
Working paper / National Bureau of Economic Research, Inc.
74
Journal of the Academy of Marketing Science
73
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
71
Health care management science
69
Journal of strategic marketing
69
Total quality management & business excellence
69
International journal of quality and service sciences
68
Health care management review : HCM review
67
The international journal of bank marketing : IJBM
66
International journal of services and operations management
65
International Journal of Quality & Reliability Management
63
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ECONIS (ZBW)
16,331
Other ZBW resources
1,515
RePEc
563
USB Cologne (EcoSocSci)
444
EconStor
122
BASE
80
USB Cologne (business full texts)
42
ArchiDok
1
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1
Zufriedenheit ambulanten Pflegediensten - Ergebnisse mit dem PPSQ-AC (Paderborn
Patient
Satisfaction Questionaire - Ambulant Care)
Ortlieb, Renate
;
Bendel, Klaus
;
Matiaske, Wenzel
-
2004
Persistent link: https://www.econbiz.de/10005848560
Saved in:
2
The effect of
patient
quality measurements and HCAHPS
patient
satisfaction on hospital reimbursements
Chen, Hui-Chuan
;
Cates, Tommy
;
Taylor, Monty
- In:
Human systems management : HSM
42
(
2023
)
4
,
pp. 419-433
Persistent link: https://www.econbiz.de/10014342107
Saved in:
3
Healthcare service quality and
patient
satisfaction : a conceptual framework
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
- In:
International journal of quality & reliability management
41
(
2024
)
2
,
pp. 608-627
Persistent link: https://www.econbiz.de/10014470928
Saved in:
4
"Kundenzufriedenheit" bei ambulanten Pflegedienstleistern
Bendel, Klaus
;
Matiaske, Wenzel
;
Schramm, Florian
; …
-
2000
measurement of
patient
satisfaction are presented. Most of the instruments lack a theoretical basis. Therefore stress theories are …
Persistent link: https://www.econbiz.de/10005848546
Saved in:
5
Perceived quality of hospital services from the perspective of doctors and patients : an integrative model
Guedes, Monica
;
Araujo, Claudia
- In:
Latin American business review
23
(
2022
)
1
,
pp. 1-20
Persistent link: https://www.econbiz.de/10013190133
Saved in:
6
Customer satisfaction in Indian hospitals : moderators and mediators
Panchapakesan, Padma
;
Sai, L. Prakash
;
Rajendran, …
- In:
Quality management journal : QMJ
22
(
2015
)
1
,
pp. 10-29
Persistent link: https://www.econbiz.de/10010483430
Saved in:
7
Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
8
Patient
satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris
;
Tsotsolas, Nikos
;
Skordoulis, Michalis
; …
- In:
International journal of productivity and quality …
25
(
2018
)
4
,
pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
Saved in:
9
Patient
satisfaction and change in medical care provider : a longitudinal study
Marquis, M. Susan
;
Davies, Allyson Ross
;
Ware jr., John E.
-
1982
Persistent link: https://www.econbiz.de/10000011500
Saved in:
10
Is
patient
satisfaction sensitive to changes in the quality of care? An exploitation of the Hawthorne effect
Leonard, Kenneth Lynch
- In:
Journal of health economics
27
(
2008
)
2
,
pp. 444-459
Persistent link: https://www.econbiz.de/10003731107
Saved in:
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